Table 2 Descriptive statistics and...

Table 2

Descriptive statistics and normality test results of each dimension

Variable		Item	Mean	Std dev	Std.	Skewness	Kurtosis	Overall Skewness
EP	EP1	3.72	1.257	1.581	−0.84	−0.302	−1.049	−0.273
	EP2	3.79	1.231	1.515	−0.893	−0.223
	EP3	3.77	1.218	1.483	−0.925	−0.036
	EP4	3.79	1.252	1.568	−0.875	−0.221
EI	EI1	3.74	1.25	1.562	−0.84	−0.277	−0.917	−0.572
	EI2	3.72	1.213	1.471	−0.801	−0.259
	EI3	3.71	1.202	1.444	−0.796	−0.268
	EI4	3.72	1.247	1.555	−0.737	−0.475
EA	EA1	4	1.041	1.083	−1.102	0.869	−1.382	1.267
	EA2	3.98	1.05	1.103	−1.076	0.794
	EA3	3.99	1.054	1.112	−1.094	0.801
	EA4	3.95	1.092	1.192	−1.059	0.586
EMP	EMP1	3.82	1.178	1.389	−0.972	0.195	−1.15	0.272
	EMP2	3.84	1.14	1.3	−0.892	0.113
	EMP3	3.91	1.177	1.384	−1.091	0.434
	EMP4	3.81	1.133	1.284	−0.919	0.207
EL	EL1	3.9	1.092	1.192	−0.924	0.198	−1.251	0.196
	EL2	3.82	1.185	1.403	−0.969	0.134
	EL3	3.91	1.193	1.422	−1.046	0.254
	EL4	3.85	1.198	1.435	−0.905	−0.065
	EL5	3.83	1.139	1.297	−0.829	−0.063
WP	WP1	3.75	1.196	1.431	−0.836	−0.107	−1.114	−0.116
	WP2	3.74	1.238	1.532	−0.794	−0.341
	WP3	3.77	1.229	1.511	−0.871	−0.194
	WP4	3.84	1.194	1.425	−0.981	0.139

Variable		Item	Mean	Std dev	Std.	Skewness	Kurtosis	Overall Skewness
EP	EP1	3.72	1.257	1.581	−0.84	−0.302	−1.049	−0.273
	EP2	3.79	1.231	1.515	−0.893	−0.223
	EP3	3.77	1.218	1.483	−0.925	−0.036
	EP4	3.79	1.252	1.568	−0.875	−0.221
EI	EI1	3.74	1.25	1.562	−0.84	−0.277	−0.917	−0.572
	EI2	3.72	1.213	1.471	−0.801	−0.259
	EI3	3.71	1.202	1.444	−0.796	−0.268
	EI4	3.72	1.247	1.555	−0.737	−0.475
EA	EA1	4	1.041	1.083	−1.102	0.869	−1.382	1.267
	EA2	3.98	1.05	1.103	−1.076	0.794
	EA3	3.99	1.054	1.112	−1.094	0.801
	EA4	3.95	1.092	1.192	−1.059	0.586
EMP	EMP1	3.82	1.178	1.389	−0.972	0.195	−1.15	0.272
	EMP2	3.84	1.14	1.3	−0.892	0.113
	EMP3	3.91	1.177	1.384	−1.091	0.434
	EMP4	3.81	1.133	1.284	−0.919	0.207
EL	EL1	3.9	1.092	1.192	−0.924	0.198	−1.251	0.196
	EL2	3.82	1.185	1.403	−0.969	0.134
	EL3	3.91	1.193	1.422	−1.046	0.254
	EL4	3.85	1.198	1.435	−0.905	−0.065
	EL5	3.83	1.139	1.297	−0.829	−0.063
WP	WP1	3.75	1.196	1.431	−0.836	−0.107	−1.114	−0.116
	WP2	3.74	1.238	1.532	−0.794	−0.341
	WP3	3.77	1.229	1.511	−0.871	−0.194
	WP4	3.84	1.194	1.425	−0.981	0.139

Note(s): Mean: average value; Std Dev: standard deviation; Std: standardized factor loadings. EP: Personalization of Emotional Expression; EI: Interactivity of Emotional Expression; EA: Authenticity of Emotional Expression; EMP: Empathy; EL: Emotional Labor; WP: Willingness to purchase

Source(s): Authors’ own creation

[ViewLarge]

Sharing Unavailable