Table 2.

Results summary

ActionsWhoComplexities/barriersAdaptation/learningWho
Defining an SD Project LeaderLeadership   
BenchmarkProject Leader   
Clear vision of SDProject Leader + Procurement teamDependence on existing IOs and their criteria to measure diverse suppliersInternal discussion on how to measure diversity in SCProcurement team
KPI definitionProcurement teamTargets were not achievedNew metrics to include not only spending on DS, but invitation to biddingProcurement team
IOs associationProcurement teamDependence on financial resource/top management supportNeed for a business caseProject Leader
Education and training (E&T) programsProject Leader + Procurement team + IOsLack of diversity competencesNeed to develop competences by integrating with Corporate Diversity and HRProject Leader
  Preference of internal users for their traditional suppliersNeed to invite other practitioners to education session 
   Continuous education program 
Inclusive procurement policiesProject Leader + Procurement teamTensions between economic and social metricsNot identified 
  Compliance issues  
Mapping suppliers in the current supply baseProject leader + buyersEthical and legal issuesTwo-way interactions with IOsProcurement team
 IOsNeed of certificationSurvey with current suppliers 
   Changes in RFI and RFQ 
Recruiting suppliers via IOBuyers + IOsIncrease in lead timeAssociation with new IOsProject Leader
  Lack of robust databaseProactive search with IOs for new bidding 
  Resistance for internal usersNew audience for E&T Programs 
Selecting suppliersBuyersCompliance issuesNot identified 

Source:

Field research

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