Table 1.

Summary of the measurement model

ConstructsItems [1]LoadingsCRAVE
AWAW1.0001.0001.000
CNCN10.8020.7630.520
 CN20.703  
 CN30.650  
CVCV31.0001.0001.000
EBEB10.9090.7430.600
 EB20.611  
EBBEBB20.6750.8010.503
 EBB30.644  
 EBB50.710  
 EBB60.798  
EOEO20.7390.7570.510
 EO30.691  
 EO40.711  
INFINF20.9410.7960.667
 INF30.670  
INTINT10.7620.7610.614
 INT20.805  
JGJG10.7100.7460.596
 JG20.829  
MIMI20.6280.7790.546
 MI30.889  
 MI40.674  
NRNR10.8110.8020.588
 NR20.920  
 NR30.510  
PCEPCE10.5790.7660.635
 PCE30.966  
RPRP10.7620.8080.679
 RP20.881  
RVRV10.7850.8200.695
 RV20.879  
SCSC10.6300.7850.552
 SC20.818  
 SC30.768  
SKSK10.6920.7570.510
 SK20.722  
 SK30.727  
SQSQ21.0001.0001.000
TRTR10.8930.7960.664
 TR20.728  
Notes:

The items are part of the survey instrument which has been approved as an intellectual property (IP) right (protected under the Copyright Act 1987) and in the process of registration with MyIPO.

PCE = perceive consumer effectiveness; AW = awareness; CN = concern; SK = skepticism; MI = oral intensity; INF = information; JG = judgment; RP = reputation; SQ = service quality; EB = economic benefit; CV = convenience; TR = technology-related factor; RV = religious value; SC = social context; NR = neutralization; EO = ethical obligation; INT = intent; EBB = ethical banking behavior

Source: Data analysis

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