Interview details (in alphabetical order by organisation name)
| # | Interviewee role | Interviewee’s years of activity | Organisation name* | Country of reference** | Organisation sector | Organisation typology | Foundation year | Company size (n. of employees) | Interview duration*** |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Founder and CEO | 22 | 36Brains | Italy | Business intelligence and investigation | Private (for-profit) | 2020 | <10 | 1 h 34 min |
| 2 | Knowledge engineering manager | 7 | Amazon | USA | Retail | Private (for-profit) | 1994 | >1,000 | 59 min |
| 3 | Senior expert in data and AI solution | 24 | Avanade Italia | Italy | IT consulting | Private (for-profit) | 2000 | >1,000 | 1 h 31 min |
| 4 | Digital transformation & senior consultant | 12 | BIP | Brazil | Consulting | Private (for-profit) | 2003 | >1,000 | 1 h 53 min |
| 5 | Consultant | 9 | Capgemini | China | IT services and consulting | Private (for-profit) | 1967 | >1,000 | 48 min |
| 6 | IT project manager | 8 | Consorzio Bioingegneria e Informatica Medica – CBIM | Italy | IT services and consulting | Public (non-profit) | 1992 | <10 | 1 h 23 min |
| 7 | Managing partner | 7 | COREangels Climate | Spain | Financial services | Private (for-profit) | 2023 | <10 | 1 h 48 min |
| 8 | Data centre sales engineer | 27 | Dell Technologies | Italy | ICT | Private (for-profit) | 1984 | >1,000 | 1 h 35 min |
| 9 | Senior consultant | 8 | Deloitte | Canada | Consulting | Private (for-profit) | 1845 | >1,000 | 1 h 33 min |
| 10 | Head of people digital hub | 22 | Enel | Italy | Energy and utilities | Mostly public (for-profit) | 1962 | >1,000 | 1 h 30 min |
| 11 | HR recruitment, selection & orientation | 5 | FAC Services | USA | Professional services | Private (for-profit) | 2005 | <250 | 1 h 12 min |
| 12 | Junior category manager | 3 | Findus Italia | Italy | Food | Private (for-profit) | 1964 | <250 | 56 min |
| 13 | Founder & owner | 11 | GuruScan | The Netherlands | ICT | Private (for-profit) | 2008 | <50 | 1 h 21 min |
| 14 | Knowledge solutions architect and founder | 21 | Heuristica | Switzerland | Technology | Private (for-profit) | 2020 | <10 | 1h 25 m |
| 15 | Assistant manager | 5 | KPMG | UK | Consulting | Private (for-profit) | 1958 | >1,000 | 1 h 00 min |
| 16 | Knowledge transfer manager | 23 | Ministero dello Sviluppo Economico | Italy | Public services | Public (non-profit) | 2013 | >1,000 | 1 h 17 min |
| 17 | CEO | 8 | Peekaboo | Italy | Consulting | Private (for-profit) | 2015 | <10 | 1 h 45 min |
| 18 | Founder and owner | 25 | Publiwork Service | Italy | Professional services | Private (for-profit) | 2002 | <10 | 50 min |
| 19 | Knowledge manager | 12 | Renault | France | Automotive | Private (for-profit) | 1898 | >1,000 | 1 h 54 min |
| 20 | Organization manager | 17 | SEA Milan Airports | Italy | Transport | Private (for-profit) | 1958 | >1,000 | 56 min |
| 21 | Software solutions analyst | 2 | Sogei | Italy | ICT | Public (for-profit) | 1976 | >1,000 | 1 h 10 min |
| 22 | HR manager | 5 | Soho House & co. | UK | Hospitality | Private (for-profit) | 1995 | >1,000 | 1 h 00 min |
| 23 | Digital innovation manager | 21 | Techno Center | Italy | ICT | Private (for-profit) | 2007 | <200 | 1 h 39 min |
| 24 | Data analyst | 15 | Trenitalia | Italy | Transport | Public (for-profit) | 2000 | >1,000 | 1 h 52 min |
| 25 | Customer assistant | 3 | Unicredit | Germany | Financial services | Private (for-profit) | 1879 | >1,000 | 1 h 05 min |
| 26 | Knowledge development manager | 14 | Unifarco | Italy | Health care | Private (for-profit) | 1982 | <500 | 57 min |
| 27 | Data scientist | 3 | WhereTech | Italy | IT services and consulting | Private (for-profit) | 2020 | <50 | 1 h 07 min |
| 28 | Project leader | 7 | Wolters Kluwer | China | IT services and consulting | Private (for-profit) | 1836 | >1,000 | 53 min |
| 29 | Senior knowledge management specialist | 27 | n.a. | Canada | International Trade and Development | Intergovernmental agency (non-profit) | 1944 | >1,000 | 1 h 37 min |
| 30 | Head of knowledge and IP | 13 | n.a. | Germany | Consulting | Private | 1996 | >1,000 | 48 min |
| 31 | Knowledge manager | 10 | n.a. | USA | Consulting and technology | Private (for-profit) | 1965 | >1,000 | 1 h 16 min |
| 32 | HR director | 20 | n.a. | USA | Leisure facilities and services | Private (for-profit) | 1999 | >1,000 | 1 h 16 min |
| 33 | R&D projects and knowledge management | 15 | n.a. | USA | Automotive | Private (for-profit) | 1872 | >1,000 | 1 h 15 min |
| 34 | Digital healthcare and innovation head | 28 | n.a. | Italy | Chemical and pharmaceutical e health care | Private (for-profit) | 1982 | <500 | 1 h 31 min |
| 35 | Director | 28 | n.a. | Italy | Consulting | Private (for-profit) | 2006 | <250 | 27 min |
| 36 | Knowledge management engineer | 21 | n.a. | The Netherlands | Aerospace, science and research | Private organisation for an intergovernmental agency**** (non-profit) | 1982 | <300 | 1 h 30 min |
| 37 | Senior manager digital business transformation | 21 | n.a. | Switzerland | Chemical/Health Nutrition | Private (for-profit) | 1902 | >1,000 | 1 h 26 min |
| 38 | Co-founder | 20 | n.a. | Brazil | Advertising services | Private (for-profit) | 2020 | <10 | 1 h 07 min |
| 39 | Talent management consultant | 10 | n.a. | Brazil | Education | Private (for-profit) | 1948 | >1,000 | 1 h 00 min |
| 40 | Fraud and security intelligence specialist | 30 | n.a. | USA | ICT | Private (for-profit) | 1987 | <500 | 53 min |
| 41 | Digital transformation consultant | 12 | n.a. | USA | Aerospace | Private (for-profit) | 1916 | >1,000 | 1 h 41 min |
| 42 | Knowledge manager | 9 | n.a. | France | Health care | Private (for-profit) | 2018 | <500 | 1 h 19 min |
| 43 | Data analyst | 4 | n.a. | France | Financial services | Private (for-profit) | 1890 | >1,000 | 1 h 22 min |
| 44 | R&D projects manager | 23 | n.a. | Italy | Hospitality | Private (for-profit) | 1937 | >1,000 | 1 h 37 min |
| 45 | HR manager | 6 | n.a. | Germany | Education | Private (for-profit) | 1982 | >1,000 | 43 min |
| 46 | Digital solutions developer | 18 | n.a. | Spain | Consulting | Private (for-profit) | 1998 | >1,000 | 58 min |
| 47 | Digital innovation manager | 18 | n.a. | Spain | Transport | Private (for-profit) | 1977 | <50 | 1 h 26 min |
| 48 | CEO | 13 | n.a. | UK | Retail | Private (for-profit) | 1962 | >1,000 | 1 h 13 min |
| 49 | Digital and innovation head | 25 | n.a. | UK | Hospitality | Private (for-profit) | 1982 | <250 | 1 h 47 min |
| 50 | Senior knowledge manager | 14 | n.a. | USA | Financial services | Private (for-profit) | 1816 | >1,000 | 1 h 33 min |
| 51 | Senior expert in AI | 30 | n.a. | USA | Consulting | Private (for-profit) | 1926 | >1,000 | 1 h 55 min |
| 52 | CEO | 29 | n.a. | Italy | Retail | Private (for-profit) | 1967 | >1,000 | 1 h 06 min |
| # | Interviewee role | Interviewee’s years of activity | Organisation | Country of reference | Organisation sector | Organisation typology | Foundation year | Company size (n. of employees) | Interview duration |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Founder and CEO | 22 | 36Brains | Italy | Business intelligence and investigation | Private (for-profit) | 2020 | <10 | 1 h 34 min |
| 2 | Knowledge engineering manager | 7 | Amazon | USA | Retail | Private (for-profit) | 1994 | >1,000 | 59 min |
| 3 | Senior expert in data and AI solution | 24 | Avanade Italia | Italy | IT consulting | Private (for-profit) | 2000 | >1,000 | 1 h 31 min |
| 4 | Digital transformation & senior consultant | 12 | BIP | Brazil | Consulting | Private (for-profit) | 2003 | >1,000 | 1 h 53 min |
| 5 | Consultant | 9 | Capgemini | China | IT services and consulting | Private (for-profit) | 1967 | >1,000 | 48 min |
| 6 | IT project manager | 8 | Consorzio Bioingegneria e Informatica Medica – CBIM | Italy | IT services and consulting | Public (non-profit) | 1992 | <10 | 1 h 23 min |
| 7 | Managing partner | 7 | COREangels Climate | Spain | Financial services | Private (for-profit) | 2023 | <10 | 1 h 48 min |
| 8 | Data centre sales engineer | 27 | Dell Technologies | Italy | ICT | Private (for-profit) | 1984 | >1,000 | 1 h 35 min |
| 9 | Senior consultant | 8 | Deloitte | Canada | Consulting | Private | 1845 | >1,000 | 1 h 33 min |
| 10 | Head of people digital hub | 22 | Enel | Italy | Energy and utilities | Mostly public (for-profit) | 1962 | >1,000 | 1 h 30 min |
| 11 | HR recruitment, selection & orientation | 5 | FAC Services | USA | Professional services | Private (for-profit) | 2005 | <250 | 1 h 12 min |
| 12 | Junior category manager | 3 | Findus Italia | Italy | Food | Private (for-profit) | 1964 | <250 | 56 min |
| 13 | Founder & owner | 11 | GuruScan | The Netherlands | ICT | Private (for-profit) | 2008 | <50 | 1 h 21 min |
| 14 | Knowledge solutions architect and founder | 21 | Heuristica | Switzerland | Technology | Private (for-profit) | 2020 | <10 | 1h 25 m |
| 15 | Assistant manager | 5 | KPMG | UK | Consulting | Private (for-profit) | 1958 | >1,000 | 1 h 00 min |
| 16 | Knowledge transfer manager | 23 | Ministero dello Sviluppo Economico | Italy | Public services | Public (non-profit) | 2013 | >1,000 | 1 h 17 min |
| 17 | CEO | 8 | Peekaboo | Italy | Consulting | Private (for-profit) | 2015 | <10 | 1 h 45 min |
| 18 | Founder and owner | 25 | Publiwork Service | Italy | Professional services | Private (for-profit) | 2002 | <10 | 50 min |
| 19 | Knowledge manager | 12 | Renault | France | Automotive | Private (for-profit) | 1898 | >1,000 | 1 h 54 min |
| 20 | Organization manager | 17 | SEA Milan Airports | Italy | Transport | Private (for-profit) | 1958 | >1,000 | 56 min |
| 21 | Software solutions analyst | 2 | Sogei | Italy | ICT | Public (for-profit) | 1976 | >1,000 | 1 h 10 min |
| 22 | HR manager | 5 | Soho House & co. | UK | Hospitality | Private (for-profit) | 1995 | >1,000 | 1 h 00 min |
| 23 | Digital innovation manager | 21 | Techno Center | Italy | ICT | Private (for-profit) | 2007 | <200 | 1 h 39 min |
| 24 | Data analyst | 15 | Trenitalia | Italy | Transport | Public (for-profit) | 2000 | >1,000 | 1 h 52 min |
| 25 | Customer assistant | 3 | Unicredit | Germany | Financial services | Private (for-profit) | 1879 | >1,000 | 1 h 05 min |
| 26 | Knowledge development manager | 14 | Unifarco | Italy | Health care | Private (for-profit) | 1982 | <500 | 57 min |
| 27 | Data scientist | 3 | WhereTech | Italy | IT services and consulting | Private (for-profit) | 2020 | <50 | 1 h 07 min |
| 28 | Project leader | 7 | Wolters Kluwer | China | IT services and consulting | Private (for-profit) | 1836 | >1,000 | 53 min |
| 29 | Senior knowledge management specialist | 27 | n.a. | Canada | International Trade and Development | Intergovernmental agency (non-profit) | 1944 | >1,000 | 1 h 37 min |
| 30 | Head of knowledge and IP | 13 | n.a. | Germany | Consulting | Private | 1996 | >1,000 | 48 min |
| 31 | Knowledge manager | 10 | n.a. | USA | Consulting and technology | Private (for-profit) | 1965 | >1,000 | 1 h 16 min |
| 32 | HR director | 20 | n.a. | USA | Leisure facilities and services | Private (for-profit) | 1999 | >1,000 | 1 h 16 min |
| 33 | R&D projects and knowledge management | 15 | n.a. | USA | Automotive | Private (for-profit) | 1872 | >1,000 | 1 h 15 min |
| 34 | Digital healthcare and innovation head | 28 | n.a. | Italy | Chemical and pharmaceutical e health care | Private (for-profit) | 1982 | <500 | 1 h 31 min |
| 35 | Director | 28 | n.a. | Italy | Consulting | Private (for-profit) | 2006 | <250 | 27 min |
| 36 | Knowledge management engineer | 21 | n.a. | The Netherlands | Aerospace, science and research | Private organisation for an intergovernmental agency | 1982 | <300 | 1 h 30 min |
| 37 | Senior manager digital business transformation | 21 | n.a. | Switzerland | Chemical/Health Nutrition | Private (for-profit) | 1902 | >1,000 | 1 h 26 min |
| 38 | Co-founder | 20 | n.a. | Brazil | Advertising services | Private (for-profit) | 2020 | <10 | 1 h 07 min |
| 39 | Talent management consultant | 10 | n.a. | Brazil | Education | Private (for-profit) | 1948 | >1,000 | 1 h 00 min |
| 40 | Fraud and security intelligence specialist | 30 | n.a. | USA | ICT | Private (for-profit) | 1987 | <500 | 53 min |
| 41 | Digital transformation consultant | 12 | n.a. | USA | Aerospace | Private (for-profit) | 1916 | >1,000 | 1 h 41 min |
| 42 | Knowledge manager | 9 | n.a. | France | Health care | Private (for-profit) | 2018 | <500 | 1 h 19 min |
| 43 | Data analyst | 4 | n.a. | France | Financial services | Private (for-profit) | 1890 | >1,000 | 1 h 22 min |
| 44 | R&D projects manager | 23 | n.a. | Italy | Hospitality | Private (for-profit) | 1937 | >1,000 | 1 h 37 min |
| 45 | HR manager | 6 | n.a. | Germany | Education | Private (for-profit) | 1982 | >1,000 | 43 min |
| 46 | Digital solutions developer | 18 | n.a. | Spain | Consulting | Private (for-profit) | 1998 | >1,000 | 58 min |
| 47 | Digital innovation manager | 18 | n.a. | Spain | Transport | Private (for-profit) | 1977 | <50 | 1 h 26 min |
| 48 | CEO | 13 | n.a. | UK | Retail | Private (for-profit) | 1962 | >1,000 | 1 h 13 min |
| 49 | Digital and innovation head | 25 | n.a. | UK | Hospitality | Private (for-profit) | 1982 | <250 | 1 h 47 min |
| 50 | Senior knowledge manager | 14 | n.a. | USA | Financial services | Private (for-profit) | 1816 | >1,000 | 1 h 33 min |
| 51 | Senior expert in AI | 30 | n.a. | USA | Consulting | Private (for-profit) | 1926 | >1,000 | 1 h 55 min |
| 52 | CEO | 29 | n.a. | Italy | Retail | Private (for-profit) | 1967 | >1,000 | 1 h 06 min |
*If the interviewee has not given his/her consent to use the organisation name, “n.a.” (i.e. not applicable) has been entered in the reference column;
**Regardless of the country in which the interviewee operates, the impact of his/her functions/actions/decisions is reflected, in most cases, in all countries in which the organiaation operates;
***For convenience, the duration of the interviews has been rounded to the nearest minute;
****Please note that the intergovernmental agency was established in 1975 and has over 1,000 employees
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