Table 1 Constructs and fit indices Item...

Table 1

Constructs and fit indices

Item	Construct	Item loading	Cronbach’s alpha	AVE	Composite reliability (CR)
Environmental consciousness
EC1	Views environmental protection as an important social policy task	Dropped	0.876	0.616	0.891
EC2	Is willing to reduce consumption for the sake of the environment	0.846
EC3	Worries about climate change	0.848
EC4	Views protecting nature and biodiversity as important	0.756
EC5	Prefers protecting the environment over economic growth	0.696
EC6	Preoccupied with the environmental destruction and climate change	0.785
EC7	Willing to spend a bit more to buy a product or use a service that is more environmentally friendly	Dropped
EC8	Changes behavior based on concern for the environment	0.768
Continuous improvement of CS platforms
CI1	Public CS platform companies make improvements in updating their vehicles	0.757	0.889	0.647	0.899
CI2	Public CS platform companies continuously pay attention to the cleanliness of the interior of the vehicle and strive to keep the vehicle in good technical condition	0.781
CI3	I did not experience vehicle battery power problems (or fuel shortage) during the use of the vehicle which has affected the travel situation	0.696
CI4	When encounter problems using the car, public CS platform companies address them in a more timely way	0.851
CI5	Response rates and improvements in addressing customer complaints have improved	0.881
CI6	After the driving trip, public CS platforms conduct a timely follow-up with passengers and adopt their suggestions	0.843
Smart mobility
SMI1	Interest in ecological solutions in public transport	0.809	0.805	0.633	0.803
SMI2	Openness to amenities for passengers and residents	0.811
SMI3	Openness to alternative public means of transport which are consuming less resources	0.849
SMI4	Interest in limiting road traffic	0.705
E-trust in CS
PT1	Public CS platform companies can effectively and continuously improve their services	Dropped	0.829	0.633	0.838
PT2	Public CS platform companies have the knowledge and skills needed to continuously improve their services	0.720
PT3	Public CS platform companies are truthful in their disclosure of continuous improvement information	0.868
PT4	Public CS platform companies sincerely continue to improve services	0.870
PT5	The continuous improvement in the service provided by public CS platform companies is oriented to meet the needs of the public, rather than self-interests	0.793
Perceived benefits of CS
PB1	CS is a good alternative to owning a car	0.790	0.874	0.533	0.877
PB2	CS could reduce environmental pollution	0.698
PB3	CS would be safe	Dropped
PB4	CS would be the fastest option to travel	0.777
PB5	CS could reduce traffic congestion by reducing car ownership	0.677
PB6	CS would be flexible	0.720
PB7	CS would reduce the need for a personal vehicle	0.716
PB8	CS can reduce spending on transport	0.685
PB9	CS would be suitable for work trips	0.766
Behavioral intention to use CS
BI1	Intention to use CS occasionally	0.849	0.899	0.713	0.900
BI2	Intention to use CS when there are promotions	0.864
BI3	Intention to use CS when not having other options	Dropped
BI4	Intention to use the CS for my regular trips	0.823
BI5	Intention to be a member of the CS platforms	0.831
BI6	Intention to encourage friends/colleagues to use CS	0.853

Item	Construct	Item loading	Cronbach’s alpha	AVE	Composite reliability (CR)
Environmental consciousness
EC1	Views environmental protection as an important social policy task	Dropped	0.876	0.616	0.891
EC2	Is willing to reduce consumption for the sake of the environment	0.846
EC3	Worries about climate change	0.848
EC4	Views protecting nature and biodiversity as important	0.756
EC5	Prefers protecting the environment over economic growth	0.696
EC6	Preoccupied with the environmental destruction and climate change	0.785
EC7	Willing to spend a bit more to buy a product or use a service that is more environmentally friendly	Dropped
EC8	Changes behavior based on concern for the environment	0.768
Continuous improvement of CS platforms
CI1	Public CS platform companies make improvements in updating their vehicles	0.757	0.889	0.647	0.899
CI2	Public CS platform companies continuously pay attention to the cleanliness of the interior of the vehicle and strive to keep the vehicle in good technical condition	0.781
CI3	I did not experience vehicle battery power problems (or fuel shortage) during the use of the vehicle which has affected the travel situation	0.696
CI4	When encounter problems using the car, public CS platform companies address them in a more timely way	0.851
CI5	Response rates and improvements in addressing customer complaints have improved	0.881
CI6	After the driving trip, public CS platforms conduct a timely follow-up with passengers and adopt their suggestions	0.843
Smart mobility
SMI1	Interest in ecological solutions in public transport	0.809	0.805	0.633	0.803
SMI2	Openness to amenities for passengers and residents	0.811
SMI3	Openness to alternative public means of transport which are consuming less resources	0.849
SMI4	Interest in limiting road traffic	0.705
E-trust in CS
PT1	Public CS platform companies can effectively and continuously improve their services	Dropped	0.829	0.633	0.838
PT2	Public CS platform companies have the knowledge and skills needed to continuously improve their services	0.720
PT3	Public CS platform companies are truthful in their disclosure of continuous improvement information	0.868
PT4	Public CS platform companies sincerely continue to improve services	0.870
PT5	The continuous improvement in the service provided by public CS platform companies is oriented to meet the needs of the public, rather than self-interests	0.793
Perceived benefits of CS
PB1	CS is a good alternative to owning a car	0.790	0.874	0.533	0.877
PB2	CS could reduce environmental pollution	0.698
PB3	CS would be safe	Dropped
PB4	CS would be the fastest option to travel	0.777
PB5	CS could reduce traffic congestion by reducing car ownership	0.677
PB6	CS would be flexible	0.720
PB7	CS would reduce the need for a personal vehicle	0.716
PB8	CS can reduce spending on transport	0.685
PB9	CS would be suitable for work trips	0.766
Behavioral intention to use CS
BI1	Intention to use CS occasionally	0.849	0.899	0.713	0.900
BI2	Intention to use CS when there are promotions	0.864
BI3	Intention to use CS when not having other options	Dropped
BI4	Intention to use the CS for my regular trips	0.823
BI5	Intention to be a member of the CS platforms	0.831
BI6	Intention to encourage friends/colleagues to use CS	0.853

Note(s): Factor loading > 0.65; Cronbach’s alpha > 0.7; Average variance extracted (AVE) > 0.5; Composite reliability > 0.7

Source(s): Authors’ own work

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