An analytical view of the most important findings
| Views on | Most important findings |
|---|---|
| Basic HRM running practices | |
| Staffing | Job ads on career websites and social media, and the use of references. Shortage of qualified employees |
| Training | Prevalence of on-the-job training |
| Performance appraisals | High use of oral evaluations |
| Compensation | Fixed temporary agreements, minimum wage, with a minority using bonuses |
| EB activities | |
| Technology | Brand awareness through the use of social networks and the creation and maintenance of a corporate website |
| Collaborations | Collaboration with educational institutions |
| Advocacy | Employees as brand ambassadors |
| Culture | Internal cultivation and external promotion of an affective, “family” organizational culture, focusing on strong interpersonal relationships |
| Multiple avenues to high business performance | |
| Collaborations | Collaboration with partners/international tour operators |
| Climate | Family climate |
| Differentiation | Service differentiation (e.g. an eco-friendly establishment) |
| HRM practices leading to increased performance | |
| Compensation and rewards | High rewards |
| Training and development | Extensive training |
| Views on | Most important findings |
|---|---|
| Staffing | Job ads on career websites and social media, and the use of references. Shortage of qualified employees |
| Training | Prevalence of on-the-job training |
| Performance appraisals | High use of oral evaluations |
| Compensation | Fixed temporary agreements, minimum wage, with a minority using bonuses |
| Technology | Brand awareness through the use of social networks and the creation and maintenance of a corporate website |
| Collaborations | Collaboration with educational institutions |
| Advocacy | Employees as brand ambassadors |
| Culture | Internal cultivation and external promotion of an affective, “family” organizational culture, focusing on strong interpersonal relationships |
| Collaborations | Collaboration with partners/international tour operators |
| Climate | Family climate |
| Differentiation | Service differentiation (e.g. an eco-friendly establishment) |
| Compensation and rewards | High rewards |
| Training and development | Extensive training |
Source(s): Created by authors
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