Table 2 Summary of older consumer’s... | Emerald Publishing

Table 2

Summary of older consumer’s online activities

Theme	Represented quotes
Professional activities	“Basically, because I am, perhaps I am a news addict because my business is on the news, the financial businesses are on the news. What is going on right now, and what will be the impact on my investment? (…) I usually use the newspaper Publico, mainly online. I am a subscriber. I also use others like the Diário de Notícias, Sapo and not more than that.” (I04)
	“I also use the Internet to give my lessons online at the time we say at home. And you have to give lessons; we use some platforms like Teams.” (I06)
	“Well, I use the Internet very much for emails. I would say this is my primary reason for using the Internet. Also, for a search for information using Google or other engines for search.” (I13)
Social activities	“Message from friends, using WhatsApp. Yes, because I have many messages from my friends and so on.” (I03)
	“I also use WhatsApp as you may, as you can see, to keep in touch with my sons and their family and friends.” (I08)
	“ … And when someone talks to me about something that I do not know very well, I am not sure about it. I look for information on Google because it is easier than in another way. So, I use Google a lot of time.” (I07)
Leisure activities	“As I had told you that, I am retired now. So, for example, say I want to go on a trip to travel somewhere, and I want to know more about the place I am going to visit. Then I look for information about this.” (I02)
	“So, the bulk of my activity on the Internet is not related to shopping; it is related to ideas, with access to culture, access to ideas, to news, opinion, economics, politics, religion also, and culture.” (I12)
	“One of the things I like to do in my free time is crosswords. And so, I read the newspapers, and they usually have a puzzle of crosswords. And I do it, and when I have some doubts, I will search in Google for the information.” (I07)
	“I am studying music. That is the project I try to develop after my retirement because I had a low formation in music, and so I often go to some apps and some websites where I can do some exercises in music.” (I15)
Consumer activities	“I must have that Internet connection. But not only for studying, also related to a bank to make some payments for several things, for example, paying for the studies at my son’s university. I use the bank to pay, and my university is paid by PayPal.” (I01)
	“I would look for hotels online or for restaurants. Being retired, I have plenty of time and some money. I can afford that.” (I08)
	“I also use the Internet a lot for our private life to buy online, to check what products are available. I also do all the payments online” (I09)

Theme	Represented quotes
Professional activities	“Basically, because I am, perhaps I am a news addict because my business is on the news, the financial businesses are on the news. What is going on right now, and what will be the impact on my investment? (…) I usually use the newspaper Publico, mainly online. I am a subscriber. I also use others like the Diário de Notícias, Sapo and not more than that.” (I04)
	“I also use the Internet to give my lessons online at the time we say at home. And you have to give lessons; we use some platforms like Teams.” (I06)
	“Well, I use the Internet very much for emails. I would say this is my primary reason for using the Internet. Also, for a search for information using Google or other engines for search.” (I13)
Social activities	“Message from friends, using WhatsApp. Yes, because I have many messages from my friends and so on.” (I03)
	“I also use WhatsApp as you may, as you can see, to keep in touch with my sons and their family and friends.” (I08)
	“ … And when someone talks to me about something that I do not know very well, I am not sure about it. I look for information on Google because it is easier than in another way. So, I use Google a lot of time.” (I07)
Leisure activities	“As I had told you that, I am retired now. So, for example, say I want to go on a trip to travel somewhere, and I want to know more about the place I am going to visit. Then I look for information about this.” (I02)
	“So, the bulk of my activity on the Internet is not related to shopping; it is related to ideas, with access to culture, access to ideas, to news, opinion, economics, politics, religion also, and culture.” (I12)
	“One of the things I like to do in my free time is crosswords. And so, I read the newspapers, and they usually have a puzzle of crosswords. And I do it, and when I have some doubts, I will search in Google for the information.” (I07)
	“I am studying music. That is the project I try to develop after my retirement because I had a low formation in music, and so I often go to some apps and some websites where I can do some exercises in music.” (I15)
Consumer activities	“I must have that Internet connection. But not only for studying, also related to a bank to make some payments for several things, for example, paying for the studies at my son’s university. I use the bank to pay, and my university is paid by PayPal.” (I01)
	“I would look for hotels online or for restaurants. Being retired, I have plenty of time and some money. I can afford that.” (I08)
	“I also use the Internet a lot for our private life to buy online, to check what products are available. I also do all the payments online” (I09)

Source(s): Authors’ own work