Sample of Student Support Service Standards Published by Athabasca University
| Service | Standard | Contact |
|---|---|---|
| Sample General Information Standards | ||
| Telephone response time | 1 minute during work hours | Canada/US: 1.800.788.9041 |
| Calendar processing | 2 business days | Other: 011.780.675.6100 |
| Resolution or referral of problem/query | 2 business days | Information Center: 780.675.6106 |
| Sample Academic Support Standards | ||
| Assignments marked | 5 business days from receipt by marker | Coordinator Learning Services |
| Exams marked | 5 business days from receipt by marker | 780.675.6344 |
| Unofficial final grades | 10 business days from receipt of final exam | tutserv@athabascau.ca |
| Sample Counseling and Advising Standards | ||
| Acknowledge voice and email | 1 business day | advising@athabascau.ca |
| Urgent counseling appointments | Immediately on a business day | counseling@athabascau.ca |
| General counseling appointments | Within 1 business week | counseling@athabascau.ca |
| Sample Library and Course Material Standards | ||
| Information desk response | 1 business day | Library Information Desk 780.675.6254 |
| Borrowing period | 4 weeks | Circulation Supervisor 780.675.6232 |
| Interlibrary loan | 3 business days | Interlibrary Loans Officer 780.675.6251 |
| Service | Standard | Contact |
|---|---|---|
| Sample General Information Standards | ||
| Telephone response time | 1 minute during work hours | Canada/US: 1.800.788.9041 |
| Calendar processing | 2 business days | Other: 011.780.675.6100 |
| Resolution or referral of problem/query | 2 business days | Information Center: 780.675.6106 |
| Sample Academic Support Standards | ||
| Assignments marked | 5 business days from receipt by marker | Coordinator Learning Services |
| Exams marked | 5 business days from receipt by marker | 780.675.6344 |
| Unofficial final grades | 10 business days from receipt of final exam | tutserv@athabascau.ca |
| Sample Counseling and Advising Standards | ||
| Acknowledge voice and email | 1 business day | advising@athabascau.ca |
| Urgent counseling appointments | Immediately on a business day | counseling@athabascau.ca |
| General counseling appointments | Within 1 business week | counseling@athabascau.ca |
| Sample Library and Course Material Standards | ||
| Information desk response | 1 business day | Library Information Desk 780.675.6254 |
| Borrowing period | 4 weeks | Circulation Supervisor 780.675.6232 |
| Interlibrary loan | 3 business days | Interlibrary Loans Officer 780.675.6251 |
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