Overview of the eight case companies
| # | Retail segment | Main sales channel | Turnover (M Euro) | Type of automated system | # Interviewees/roles | Length of visit |
|---|---|---|---|---|---|---|
| A | Pharma | Stores → Omnichannel | ∼2,000 | A-frames; conveyor belts | 2/Logistics Developer, Site Manager E-com Operations | 4 h |
| B | Spare parts | Stores → Omnichannel | ∼300 | Shuttle system; conveyor belts | 3/CFO and CEO, COO, Warehouse Manager | 4 h |
| C | Fashion | E-tailer | ∼340 | Compact storage and order picking system; conveyor belts | 3/Chief SC Officer, Production Manager Outbound, Head of Sustainability | 4 h |
| D | Department store | Stores → Omnichannel | ∼640 | Shuttle system; conveyor belts; autonomous forklifts | 3/Head of Logistics, Head of Logistics Development, Manager Central Distribution | 4 h |
| E | Sport and Leisure | E-tailer | ∼100 | Compact storage and order picking system; conveyor belts | 1/Logistics Manager | 4 h |
| F | Grocery | E-tailer | ∼135 | Conveyor belts; automated packaging and sequencing system | 2/COO, Operations Development Manager | 3 h |
| G | DIY | Stores → Omnichannel | ∼400 | Shuttle system | 4/Logistics Manager, Head of Production Support, Warehouse Manager, Senior Logistics Consultant | 5 h |
| H | Fashion | Stores → Omnichannel | ∼1,100 | Shuttle system; compact storage and order picking system; conveyor belts | 1/SC Director | 4 h |
| # | Retail segment | Main sales channel | Turnover (M Euro) | Type of automated system | # Interviewees/roles | Length of visit |
|---|---|---|---|---|---|---|
| A | Pharma | Stores → Omnichannel | ∼2,000 | A-frames; conveyor belts | 2/Logistics Developer, Site Manager E-com Operations | 4 h |
| B | Spare parts | Stores → Omnichannel | ∼300 | Shuttle system; conveyor belts | 3/CFO and CEO, COO, Warehouse Manager | 4 h |
| C | Fashion | E-tailer | ∼340 | Compact storage and order picking system; conveyor belts | 3/Chief SC Officer, Production Manager Outbound, Head of Sustainability | 4 h |
| D | Department store | Stores → Omnichannel | ∼640 | Shuttle system; conveyor belts; autonomous forklifts | 3/Head of Logistics, Head of Logistics Development, Manager Central Distribution | 4 h |
| E | Sport and Leisure | E-tailer | ∼100 | Compact storage and order picking system; conveyor belts | 1/Logistics Manager | 4 h |
| F | Grocery | E-tailer | ∼135 | Conveyor belts; automated packaging and sequencing system | 2/COO, Operations Development Manager | 3 h |
| G | DIY | Stores → Omnichannel | ∼400 | Shuttle system | 4/Logistics Manager, Head of Production Support, Warehouse Manager, Senior Logistics Consultant | 5 h |
| H | Fashion | Stores → Omnichannel | ∼1,100 | Shuttle system; compact storage and order picking system; conveyor belts | 1/SC Director | 4 h |
Source(s): Authors’ own creation