A table shows success and failure configurations using shaded and non-shaded circles.The table is divided into 15 rows and 12 columns. Column 1 contains the row headers, and Row 1 contains the column header. The columns of the table are divided into two sections titled “Configurations for servitization success”, with Columns 2 through 7 belonging to the success section, and “Configurations for servitization failure”, with Columns 8 through 12 belonging to the failure section. From left to right, the column headers given in the first row are labeled as follows: Column 1: Conditions; Column 2: 1; Column 3: 2; Column 4: 3; Column 5: 4; Column 6: 5; Column 7: 6; Column 8: 7; Column 9: 8; Column 10: 9; Column 11: 10; and Column 12: 11. Each cell contains either a shaded circle representing the presence of the condition, a non-shaded circle representing the absence of the condition, or is left empty when the condition is not causally relevant. The row-wise data presented in the table is as follows: Row 2: Conditions: S S P; 1: non-shaded circle; 2: non-shaded circle; 3: Blank, 4: shaded circle; 5: shaded circle; 6: shaded circle; 7: non-shaded circle; 8: non-shaded circle; 9: Blank, 10: Blank, and 11: shaded circle. Row 3: Conditions: S S C; 1: non-shaded circle; 2: Blank; 3: non-shaded circle; 4: shaded circle; 5: shaded circle; 6: shaded circle; 7: non-shaded circle; 8: Blank; 9: non-shaded circle; 10: non-shaded circle; and 11: Blank. Row 4: Conditions: Specific investments; 1: shaded circle; 2: shaded circle; 3: shaded circle; 4: shaded circle; 5: non-shaded circle; 6: Blank; 7: non-shaded circle; 8: non-shaded circle; 9: non-shaded circle; 10: non-shaded circle; and 11: non-shaded circle. Row 5: Conditions: Customer opportunism; 1: shaded circle; 2: shaded circle; 3: shaded circle; 4: non-shaded circle; 5: Blank; 6: non-shaded circle; 7: Blank; 8: Blank; 9: shaded circle; 10: Blank; and 11: shaded circle. Row 6: Conditions: Customer integration; 1: Blank; 2: shaded circle; 3: shaded circle; 4: Blank; 5: shaded circle; 6: shaded circle; 7: Blank; 8: non-shaded circle; 9: Blank; 10: non-shaded circle; and 11: Blank. Row 7: Conditions: Complexity of customer needs; 1: shaded circle; 2: shaded circle; 3: shaded circle; 4: non-shaded circle; 5: shaded circle; 6: Blank; 7: non-shaded circle; 8: Blank; 9: Blank; 10: shaded circle; and 11: non-shaded circle. Row 8: Conditions: Cons.; 1: 0.941; 2: 0.939; 3: 0.918; 4: 0.932; 5: 0.937; 6: 0.949; 7: 0.953; 8: 0.956; 9: 0.955; 10: 0.954; and 11: 0.957. Row 9: Conditions: P R I; 1: 0.797; 2: 0.799; 3: 0.761; 4: 0.728; 5: 0.785; 6: 0.693; 7: 0.863; 8: 0.881; 9: 0.975; 10: 0.757; and 11: 0.742. Row 10: Conditions: Raw Cov.; 1: 0.520; 2: 0.532; 3: 0.571; 4: 0.280; 5: 0.312; 6: 0.263; 7: 0.536; 8: 0.573; 9: 0.475; 10: 0.448; and 11: 0.324. Row 11: Conditions: Un.Cov.; 1: 0.010; 2: 0.015; 3: 0.046; 4: 0.011; 5: 0.018; 6: 0.013; 7: 0.007; 8: 0.027; 9: 0.035; 10: 0.015; and 11: 0.022. Row 12: Conditions: Sol. Cons.; 1: 0.891; 2: Blank; 3: Blank; 4: Blank; 5: Blank; 6: Blank; 7: 0.926; 8: Blank; 9: Blank; 10: Blank; and 11: Blank. Row 13: Conditions: Sol. P R I; 1: 0.739; 2: Blank; 3: Blank; 4: Blank; 5: Blank; 6: Blank; 7: 0.818; 8: Blank; 9: Blank; 10: Blank; and 11: Blank. Row 14: Conditions: Sol. Cov.; 1: 0.727; 2: Blank; 3: Blank; 4: Blank; 5: Blank; 6: Blank; 7: 0.696; 8: Blank; 9: Blank; 10: Blank; and 11: Blank. In Row 15, the columns “Configurations for servitization success”, with Columns 2 through 7 belonging to the success section, are labeled “Cut-off Consistency Sufficiency 0.94”. “Configurations for servitization failure”, with Columns 8 through 12 belonging to the failure section, is labeled “Cut-off Consistency Sufficiency 0.94”. |
