Approaches to uncertainty in P2P platforms
| Perspectives on uncertainty | Exemplary definition | Exemplary references |
|---|---|---|
| Vague mentions of uncertainty | Uncertainty is not defined; general meaning is assumed. It often appears together with the concepts of risk, information asymmetry, or trust | Ter Huurne et al. (2017) Liu et al. (2023) Lu and Yi (2023) |
| Uncertainty avoidance as an individual’s characteristic | Uncertainty is present as a characteristic of the environment. Uncertainty avoidance as an individual characteristic is defined as “the extent to which people within a culture are made nervous by situations that they consider to be unstructured, unclear, or unpredictable” Hofstede (1984, p. 390) | Hwang (2009) Gupta et al. (2019) Zhang and Srite (2021) |
| Uncertainty as part of perceived risk | “Perceived risk is the uncertainty about the potential negative outcome of employing a product or service, and the potential loss in pursuing the desired outcome of using an e-service” Xue et al. (2020, p. 10) | Mittendorf (2017) Tang and Lin (2019) Wei et al. (2019) |
| Information asymmetry | Uncertainty refers to “the buyer’s difficulty in predicting the outcome of an online transaction due to seller-related and product-related information asymmetry” Dimoka et al. (2012, p. 399) | Fernando et al. (2018) Kanani and Glavee-Geo (2021) Tang et al. (2023) |
| Perspectives on uncertainty | Exemplary definition | Exemplary references |
|---|---|---|
| Vague mentions of uncertainty | Uncertainty is not defined; general meaning is assumed. It often appears together with the concepts of risk, information asymmetry, or trust | |
| Uncertainty avoidance as an individual’s characteristic | Uncertainty is present as a characteristic of the environment. Uncertainty avoidance as an individual characteristic is defined as “the extent to which people within a culture are made nervous by situations that they consider to be unstructured, unclear, or unpredictable” | |
| Uncertainty as part of perceived risk | “Perceived risk is the uncertainty about the potential negative outcome of employing a product or service, and the potential loss in pursuing the desired outcome of using an e-service” | |
| Information asymmetry | Uncertainty refers to “the buyer’s difficulty in predicting the outcome of an online transaction due to seller-related and product-related information asymmetry” |
Source(s): Created by the authors
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