Table 1 Results of factor analysis and...

Table 1

Results of factor analysis and Cronbach’s alpha

Items	Code	F1	F2	F3	Cronbach’s α		Assigned label
Items	Code	F1	F2	F3	Initial structure	Final structure
My company has inefficiency in logistics operations	OE8	0.799			0.954	0.949	Operational efficiency
My company has difficulty measuring the returned volume	OE3	0.790
My company has misplaced products	OE6	0.788
My company has product restocking problems	OE1	0.780
My company has a store forecast imbalance	OE4	0.773
My company has an increase in operating costs	OE2	0.764
My company has difficulty with receiving orders	OE9	0.763
My company has difficulty in managing the processing of order	OE10	0.746		0.320
My company has high return costs	OE11	0.742		0.350
My company has the risk of stockout	OE5	0.735
My company has a problem with financial balance	OE7	0.747				Excluded: RhoS > 0.7 for 5/10 items
My company has a problem with the reverse flow of the supply chain	CI10			0.788	0.955	0.941	Channel inefficiency
My company has poor internal communication	CI5			0.751
My company has problems with resource (tangible and intangible) allocation between the channels	CI11			0.751
My company has distinct information systems between channels	CI4			0.738
My company has a problem with data integration and analysis	CI9		0.315	0.727
My company has different product handling and storage processes among the different channels	CI6			0.723
My company has increased the distribution costs	CI3	0.309		0.721
My company has increased warehouse costs	CI2			0.701
My company has increased the order processing time	CI1	0.307		0.695
My company has no synchronisation between information technologies and organisational structures	CI7		0.333	0.761		Excluded: RhoS>0.7 for 6/10 items
My company has a problem with inventory sharing between the channels	CI8		0.348	0.757		Excluded: RhoS>0.7 for 7/10 items
My company has an inconsistent organisational strategy	SC8		0.817		0.948	0.94	Strategy and organisational culture
My company has an ineffective communication strategy	SC9		0.784
My company has a low level of knowledge and information sharing between the departments	SC3		0.771
My company has no measurement process for channel efficiency	SC11		0.762
My company has misaligned corporate motivations	SC5		0.755
My company has difficulties in providing a consistent consumer experience	SC1		0.729
My company has no personnel skilled in channel integration capabilities	SC2		0.727
My company has a problem with willingness to share information or knowledge between employees or across different departments within a company	SC7		0.72
My company has a low level of organisational learning competencies	SC4		0.717
My company has different mindsets between departments concerning how to integrate the different channels	SC6		0.676
My company is not considering channel integration in the overall strategy	SC10		0.819			Excluded: RhoS > 0.7 for 2/10 items; RhoS >0.8 for 1/10 items

Items	Code	F1	F2	F3	Cronbach’s α		Assigned label
Items	Code	F1	F2	F3	Initial structure	Final structure
My company has inefficiency in logistics operations	OE8	0.799			0.954	0.949	Operational efficiency
My company has difficulty measuring the returned volume	OE3	0.790
My company has misplaced products	OE6	0.788
My company has product restocking problems	OE1	0.780
My company has a store forecast imbalance	OE4	0.773
My company has an increase in operating costs	OE2	0.764
My company has difficulty with receiving orders	OE9	0.763
My company has difficulty in managing the processing of order	OE10	0.746		0.320
My company has high return costs	OE11	0.742		0.350
My company has the risk of stockout	OE5	0.735
My company has a problem with financial balance	OE7	0.747				Excluded: RhoS > 0.7 for 5/10 items
My company has a problem with the reverse flow of the supply chain	CI10			0.788	0.955	0.941	Channel inefficiency
My company has poor internal communication	CI5			0.751
My company has problems with resource (tangible and intangible) allocation between the channels	CI11			0.751
My company has distinct information systems between channels	CI4			0.738
My company has a problem with data integration and analysis	CI9		0.315	0.727
My company has different product handling and storage processes among the different channels	CI6			0.723
My company has increased the distribution costs	CI3	0.309		0.721
My company has increased warehouse costs	CI2			0.701
My company has increased the order processing time	CI1	0.307		0.695
My company has no synchronisation between information technologies and organisational structures	CI7		0.333	0.761		Excluded: RhoS>0.7 for 6/10 items
My company has a problem with inventory sharing between the channels	CI8		0.348	0.757		Excluded: RhoS>0.7 for 7/10 items
My company has an inconsistent organisational strategy	SC8		0.817		0.948	0.94	Strategy and organisational culture
My company has an ineffective communication strategy	SC9		0.784
My company has a low level of knowledge and information sharing between the departments	SC3		0.771
My company has no measurement process for channel efficiency	SC11		0.762
My company has misaligned corporate motivations	SC5		0.755
My company has difficulties in providing a consistent consumer experience	SC1		0.729
My company has no personnel skilled in channel integration capabilities	SC2		0.727
My company has a problem with willingness to share information or knowledge between employees or across different departments within a company	SC7		0.72
My company has a low level of organisational learning competencies	SC4		0.717
My company has different mindsets between departments concerning how to integrate the different channels	SC6		0.676
My company is not considering channel integration in the overall strategy	SC10		0.819			Excluded: RhoS > 0.7 for 2/10 items; RhoS >0.8 for 1/10 items

Source(s): Authors’ own work based on: de Borba et al. (2021) and Hajdas et al. (2022)

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