The initial set of items
| Construct | Items | Reference |
|---|---|---|
| Physical and financial balance | My company has product restocking problems | de Borba et al. (2021) |
| My company has an increase in operating costs | ||
| My company has difficulty measuring the returned volume | ||
| My company has a store forecast imbalance | ||
| My company has the risk of stockout | ||
| My company has misplaced products | ||
| My company has a problem with financial balance | ||
| Process efficiency | My company has inefficiency in logistics operations | de Borba et al. (2021) |
| My company has difficulty with receiving orders | ||
| My company has difficulty in managing the processing of order | ||
| My company has high return costs | ||
| My company has increased the order processing time | ||
| My company has increased warehouse costs | ||
| My company has increased the distribution costs | ||
| My company has distinct information systems between channels | ||
| My company has poor internal communication | ||
| My company has different product handling and storage processes among the different channels | ||
| Organisational | My company has no synchronisation between information technologies and organisational structures | de Borba et al. (2021) |
| My company has a problem with inventory sharing between the channels | ||
| My company has a problem with data integration and analysis | ||
| My company has a problem with the reverse flow of the supply chain | ||
| My company has problems with resource (tangible and intangible) allocation between the channels | ||
| My company has difficulties in providing a consistent consumer experience | ||
| Employee-related operational | My company has no personnel skilled in channel integration capabilities | Hajdas et al. (2022) |
| My company has a low level of knowledge and information sharing between the departments | ||
| My company has a low level of organisational learning competencies | ||
| Employee-related strategic | My company has misaligned corporate motivations | Hajdas et al. (2022) |
| My company has different mindsets between departments concerning how to integrate the different channels | ||
| My company has a problem with the willingness to share information or knowledge between employees or across different departments within a company | ||
| Vision-related | My company has an inconsistent organisational strategy | Hajdas et al. (2022) |
| My company has an ineffective communication strategy | ||
| My company is not considering channel integration in the overall strategy | ||
| My company has no measurement process for channel efficiency |
| Construct | Items | Reference |
|---|---|---|
| Physical and financial balance | My company has product restocking problems | |
| My company has an increase in operating costs | ||
| My company has difficulty measuring the returned volume | ||
| My company has a store forecast imbalance | ||
| My company has the risk of stockout | ||
| My company has misplaced products | ||
| My company has a problem with financial balance | ||
| Process efficiency | My company has inefficiency in logistics operations | |
| My company has difficulty with receiving orders | ||
| My company has difficulty in managing the processing of order | ||
| My company has high return costs | ||
| My company has increased the order processing time | ||
| My company has increased warehouse costs | ||
| My company has increased the distribution costs | ||
| My company has distinct information systems between channels | ||
| My company has poor internal communication | ||
| My company has different product handling and storage processes among the different channels | ||
| Organisational | My company has no synchronisation between information technologies and organisational structures | |
| My company has a problem with inventory sharing between the channels | ||
| My company has a problem with data integration and analysis | ||
| My company has a problem with the reverse flow of the supply chain | ||
| My company has problems with resource (tangible and intangible) allocation between the channels | ||
| My company has difficulties in providing a consistent consumer experience | ||
| Employee-related operational | My company has no personnel skilled in channel integration capabilities | |
| My company has a low level of knowledge and information sharing between the departments | ||
| My company has a low level of organisational learning competencies | ||
| Employee-related strategic | My company has misaligned corporate motivations | |
| My company has different mindsets between departments concerning how to integrate the different channels | ||
| My company has a problem with the willingness to share information or knowledge between employees or across different departments within a company | ||
| Vision-related | My company has an inconsistent organisational strategy | |
| My company has an ineffective communication strategy | ||
| My company is not considering channel integration in the overall strategy | ||
| My company has no measurement process for channel efficiency |
Note(s): Own work based on de Borba et al. (2021), Hajdas et al. (2022)
Source(s): Authors’ own work
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