Table 3

Adapting relationship with the use of mobile record-keeping

Client visit of H45Actions
(2.45 -5.00)

C: Sorry to bother you, now you can continue


E: Those edges are a bit hard.
C: Yeah, cut the edges off with a knife.
E: In some places it's hard.
C: Yeah.


E: Is that the medicine?
C: Yeah. I'll give you some water. Just eat in peace. (3.50)
E: Hmm.
E: How come I've got this strange feeling in my head, I've had it all night. Is it because of the low blood pressure or what?
C: You've said before that your head gets weird in the evening. We can measure your blood pressure.
E: Somehow if I get out of bed when I'm lying down, it's kind of weird.
C: Yeah.
(After C administering eye drops to the client in the middle of client eating)
C sits opposite E, eyes on her mobile phone which she taps with her thumbs. 

C eats half a pizza
C looks at E’s eyes over the phone

C puts down the mobile phone and takes the medicine from the medicine roll on the table into a dispensing cup and puts it in front of E.

C takes the mobile phone from the table


C looks at E over the phone.


C glances at E over the phone.
C turns her head downwards, looks and taps at her mobile phone with her thumbs

C looks at her mobile phone, which she is holding with both hands, tapping at the phone in silence (60 seconds)

Source(s): Authors’ own work

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