Table 4 Manifesting opposing... | Emerald Publishing

Table 4

Manifesting opposing relationship to mobile-recording during a homecare visit

Client visit of H49	Actions
(0.00 – 1.45) (1.45-3.30) C: Look! Someone is writing in your care plan. I can't write it down now. It's such a mess. E: Where the hell is the (my) mobile phone? It's not in there either. C: You can't write here if someone in the office is writing on a computer. (laughing) I can't write. With [name of the ERP] comes all sorts of surprises. Who's doing the care plan now? Sometimes you can see who’s doing it. I think I've got the medicine written down. E: It's not on the radiator, is it? No, it's on the little radiator. C: No, but I'll call you in a minute [on your phone]. I don't know what to write down, otherwise I'll forget. But I can make notes, even if someone is re-making the care plan. (3.30 – 5.00) C: Remember who it was yesterday? Was there a substitute? E: It was someone who had never been here before. I wonder where it (she) has put it. C: Yes, this is the evening pill...	C and E are looking for the client's missing mobile phone in the apartment. C sits down and begins to fill in the records on his own mobile phone E looks under the hat on the top of the cabinet E moves to sit at the table. C shows his mobile phone screen to E. C continues tapping the mobile phone C shows the mobile phone screen to the client. C spreads his hands. E eats his breakfast. C talks to herself, looks at her phone. E points at the radiator. C looks at the radiator. C talks to herself C taps at her mobile phone with her index finger for 60 seconds in silence. C puts the mobile phone aside and starts feeling in her pockets, digs out a piece of paper with notes on the client. C moves to the fridge and starts asking E what he wants for lunch.

Client visit of H49	Actions
(0.00 – 1.45)(1.45-3.30)C: Look! Someone is writing in your care plan. I can't write it down now. It's such a mess.E: Where the hell is the (my) mobile phone? It's not in there either.C: You can't write here if someone in the office is writing on a computer. (laughing)I can't write.With [name of the ERP] comes all sorts of surprises.Who's doing the care plan now?Sometimes you can see who’s doing it.I think I've got the medicine written down.E: It's not on the radiator, is it? No, it's on the little radiator.C: No, but I'll call you in a minute [on your phone]. I don't know what to write down, otherwise I'll forget. But I can make notes, even if someone is re-making the care plan.(3.30 – 5.00)C: Remember who it was yesterday? Was there a substitute?E: It was someone who had never been here before. I wonder where it (she) has put it.C: Yes, this is the evening pill...	C and E are looking for the client's missing mobile phone in the apartment.C sits down and begins to fill in the records on his own mobile phoneE looks under the hat on the top of the cabinetE moves to sit at the table.C shows his mobile phone screen to E.C continues tapping the mobile phoneC shows the mobile phone screen to the client.C spreads his hands.E eats his breakfast.C talks to herself, looks at her phone.E points at the radiator.C looks at the radiator.C talks to herselfC taps at her mobile phone with her index finger for 60 seconds in silence.C puts the mobile phone aside and starts feeling in her pockets, digs out a piece of paper with notes on the client. C moves to the fridge and starts asking E what he wants for lunch.

Client visit of H49

Actions

(0.00 – 1.45)(1.45-3.30)C: Look! Someone is writing in your care plan. I can't write it down now. It's such a mess.E: Where the hell is the (my) mobile phone? It's not in there either.C: You can't write here if someone in the office is writing on a computer. (laughing)I can't write.With [name of the ERP] comes all sorts of surprises.Who's doing the care plan now?Sometimes you can see who’s doing it.I think I've got the medicine written down.E: It's not on the radiator, is it? No, it's on the little radiator.C: No, but I'll call you in a minute [on your phone]. I don't know what to write down, otherwise I'll forget. But I can make notes, even if someone is re-making the care plan.(3.30 – 5.00)C: Remember who it was yesterday? Was there a substitute?E: It was someone who had never been here before. I wonder where it (she) has put it.C: Yes, this is the evening pill...

C and E are looking for the client's missing mobile phone in the apartment.C sits down and begins to fill in the records on his own mobile phoneE looks under the hat on the top of the cabinetE moves to sit at the table.C shows his mobile phone screen to E.C continues tapping the mobile phoneC shows the mobile phone screen to the client.C spreads his hands.E eats his breakfast.C talks to herself, looks at her phone.E points at the radiator.C looks at the radiator.C talks to herselfC taps at her mobile phone with her index finger for 60 seconds in silence.C puts the mobile phone aside and starts feeling in her pockets, digs out a piece of paper with notes on the client. C moves to the fridge and starts asking E what he wants for lunch.

Source(s): Authors’ own work

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