Questionnaire items
| Construct name | Number of items | Origin | Items |
|---|---|---|---|
| Continuance intention with contract | 3 | Bhattacherjee (2001a) | I want to continue using my MNO rather than terminating my contract |
| My intentions are to continue using my MNO rather than any alternative means | |||
| If I could, I would like to discontinue use of my MNO. | |||
| Satisfaction with the MNO | 4 | Chuah et al. (2017) | Overall, I am very satisfied with [MNO name] as a mobile operator |
| [MNO name] always meets my expectations | |||
| To date, [MNO name] has never disappointed me | |||
| All in all, my experience with the [MNO name] network has been consistently positive | |||
| Perceived network performance | 7 | Bhattacherjee (2001a) | In general, I am satisfied with the quality of the [MNO name] network |
| When I need a mobile connection, it’s available | |||
| I am satisfied with [MNO name] network coverage | |||
| I am satisfied with the connection speed when using a mobile data connection | |||
| I am satisfied with the voice quality of my mobile connection | |||
| My mobile connection is sufficient to watch online videos | |||
| I would recommend the [MNO name] mobile network to my friends |
| Construct name | Number of items | Origin | Items |
|---|---|---|---|
| Continuance intention with contract | 3 | I want to continue using my MNO rather than terminating my contract | |
| My intentions are to continue using my MNO rather than any alternative means | |||
| If I could, I would like to discontinue use of my MNO. | |||
| Satisfaction with the MNO | 4 | Overall, I am very satisfied with [MNO name] as a mobile operator | |
| [MNO name] always meets my expectations | |||
| To date, [MNO name] has never disappointed me | |||
| All in all, my experience with the [MNO name] network has been consistently positive | |||
| Perceived network performance | 7 | In general, I am satisfied with the quality of the [MNO name] network | |
| When I need a mobile connection, it’s available | |||
| I am satisfied with [MNO name] network coverage | |||
| I am satisfied with the connection speed when using a mobile data connection | |||
| I am satisfied with the voice quality of my mobile connection | |||
| My mobile connection is sufficient to watch online videos | |||
| I would recommend the [MNO name] mobile network to my friends |
Source(s): Authors’ own work