Indicators used for nursing homes, between 2008 and 2016 in budget documents and annual reports
| 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | |
| Proportion of staff with basic training | 87% | 85% | 87% | 85% | 87% | 88% | 89% | 89% | No target | 83% | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured |
| Generally satisfied customers | 79% | 79% | 79% | 81% | 82% | 78% | 83% | 78% | 84% | 84% | 84% | 84% | 85% | 82% | 85% | 80% | 85% | 81% |
| Satisfaction with meals | go up | 71% | 72% | 71% | 73% | 71% | 75% | 71% | 75% | 75% | 76% | 76% | 76% | 66% | 77% | 67% | 70% | 67% |
| Number of visits by Janitor service | No target | Not measured | 2,533 | 7,100 | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured |
| Customer’s experienced security | No target | Not measured | No target | 80% | 88% | 84% | 89% | 85% | 89% | 86% | 90% | 89% | 90% | 88% | 90% | 88% | 90% | 86% |
| “The food tastes good” | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | 75% | 75% | 76% | 76% | 77% | 71% | 71% | 75% | No target | Not measured |
| Staff continuity | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | Max 10 staff/resident | 9.3 | Max 10 staff/resident | 10.8 |
| 2008 | 2009 | 2010 | 2011 | 2012 | 2013 | 2014 | 2015 | 2016 | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | Target | Outcome | |
| Proportion of staff with basic training | 87% | 85% | 87% | 85% | 87% | 88% | 89% | 89% | No target | 83% | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured |
| Generally satisfied customers | 79% | 79% | 79% | 81% | 82% | 78% | 83% | 78% | 84% | 84% | 84% | 84% | 85% | 82% | 85% | 80% | 85% | 81% |
| Satisfaction with meals | go up | 71% | 72% | 71% | 73% | 71% | 75% | 71% | 75% | 75% | 76% | 76% | 76% | 66% | 77% | 67% | 70% | 67% |
| Number of visits by Janitor service | No target | Not measured | 2,533 | 7,100 | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured |
| Customer’s experienced security | No target | Not measured | No target | 80% | 88% | 84% | 89% | 85% | 89% | 86% | 90% | 89% | 90% | 88% | 90% | 88% | 90% | 86% |
| “The food tastes good” | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | 75% | 75% | 76% | 76% | 77% | 71% | 71% | 75% | No target | Not measured |
| Staff continuity | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | No target | Not measured | Max 10 staff/resident | 9.3 | Max 10 staff/resident | 10.8 |
Source(s): City of Stockholm, 2009
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