Table A1

OSMASEM results with attenuation corrections

ParameterskNEstimateStandard errorz-valuep-value
Hypothesized paths
DS → SI4617,4660.2350.0425.559<0.001
SC → SI7425,779−0.1820.054−3.371<0.001
AA → SI5119,1820.4570.03712.412<0.001
SI → SB155,9780.6380.05212.202<0.001
Correlations
DS ↔ AA187,4770.3070.0535.842<0.001
DS ↔ SC3010,9130.0340.0600.5570.578
AA ↔ SC289,2960.0010.0700.0160.987

Note(s): R2SI = 36%, R2SB = 41%, k: Number of correlations per relation, N: Total number of respondents across k samples, DS: Dissatisfaction, SC: Switching Costs, AA: Alternative Attractiveness, SI: Switching Intention, SB: Switching Behavior

Source(s): Author’s own work

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