Table A2

OSMASEM results without switching behavior

ParametersKNEstimateStandard errorz-valuep-value
Hypothesized paths
DS → SI4617,4660.2270.0376.163<0.001
SC → SI7425,779−0.1500.046−3.257<0.001
AA → SI5320,1380.4160.03212.829<0.001
Correlations
DS ↔ AA187,4770.2710.0465.886<0.001
DS ↔ SC3010,9130.0290.0530.5530.580
AA ↔ SC289,2960.0010.0600.0150.988

Note(s): R2SI = 30%, k: Number of correlations per relation, N: Total number of respondents across k samples, DS: Dissatisfaction, SC: Switching Costs, AA: Alternative Attractiveness, SI: Switching Intention

Source(s): Author’s own work

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