Proposed typology of values that foster a quality culture
| Reference | Main theme | Typology values | Typology origin |
|---|---|---|---|
| Alvesson (2012), Henri (2006), Martin (1992), Schein (2017) | Understanding and interpreting organisational culture | Social cohesion, Learning orientation | Organisational culture |
| Martins and Terblanche (2003), Chatman and Cha (2003) | Strong shared values, influence on behaviour | Social cohesion, Committed leadership | Organisational culture (Social cohesion), TQM literature (Committed leadership) |
| Snyder et al. (2000), Sinkula et al. (1997) | Communicating shared values; cultural transformation as a long-term process | Committed leadership, Learning orientation | TQM literature (Committed leadership), Organisational culture (Learning Orientation) |
| Zairi (2013), Bergman et al. (2022) | Evolution and critique of TQM concepts and application | Process orientation, Continuous improvement | TQM literature |
| Foley (2004) | Critique of QM’s theoretical underpinnings and implementation failures | Decision-making based on facts, Professionalism | TQM literature (Decision-making based on facts, Organisational culture (Professionalism) |
| Fundin et al. (2019, 2020), Van Kemenade and Hardjono (2019) | Proposal for a new QM paradigm based on systems thinking | Continuous improvement, Learning orientation | TQM literature (Continuous improvement), Organisational culture (Learning orientation) |
| Carnerud and Bäckström (2021) | Differentiation between QM and TQM usage | Process orientation | TQM literature |
| Dale (2003), Foster (2004), Lagrosen (2006), Sila and Ebrahimpour (2002) | QM core values in literature | The six TQM values | TQM literature |
| Dahlgaard-Park (2012) | Core values and human/ethical needs in QM | Professionalism, Continuous improvement | Organisational culture (Professionalism, TQM literature (Continuous improvement) |
| Cameron and Sine (1999), Dahlgaard-Park (2015) | Quality culture integration and value alignment | Professionalism, Development, Customer orientation | Organisational culture (Professionalism, Development), TQM literature (Customer orientation) |
| Malá et al. (2023) | Quality culture definitions—employee involvement, goals, and rewards | Everyone’s participation, Development, Cooperation | TQM literature (Everyone’s participation), New (Development, Cooperation) |
| Wu et al. (2011) | TQM principles—right the first time, improvement, customer focus | Continuous improvement, Customer orientation | TQM literature |
| Detert et al. (2003), Schein (2009) | Linking TQM and culture frameworks | All 6 Generic values (1–6) | TQM literature |
| SIQ (2022), Bergman et al. (2022), Sila and Ebrahimpour (2002) | Definition of six core values of quality culture | Committed leadership, Decision-making based on facts, Customer orientation, Everyone’s participation, Process orientation, Continuous improvement | TQM literature |
| Reference | Main theme | Typology values | Typology origin |
|---|---|---|---|
| Understanding and interpreting organisational culture | Social cohesion, Learning orientation | Organisational culture | |
| Strong shared values, influence on behaviour | Social cohesion, Committed leadership | Organisational culture (Social cohesion), | |
| Communicating shared values; cultural transformation as a long-term process | Committed leadership, Learning orientation | TQM literature (Committed leadership), Organisational culture (Learning Orientation) | |
| Evolution and critique of TQM concepts and application | Process orientation, Continuous improvement | TQM literature | |
| Critique of QM’s theoretical underpinnings and implementation failures | Decision-making based on facts, Professionalism | TQM literature (Decision-making based on facts, Organisational culture (Professionalism) | |
| Proposal for a new QM paradigm based on systems thinking | Continuous improvement, Learning orientation | TQM literature (Continuous improvement), | |
| Differentiation between QM and TQM usage | Process orientation | TQM literature | |
| QM core values in literature | The six TQM values | TQM literature | |
| Core values and human/ethical needs in QM | Professionalism, Continuous improvement | Organisational culture (Professionalism, TQM literature (Continuous improvement) | |
| Quality culture integration and value alignment | Professionalism, Development, Customer orientation | Organisational culture (Professionalism, Development), | |
| Quality culture definitions—employee involvement, goals, and rewards | Everyone’s participation, Development, Cooperation | TQM literature (Everyone’s participation), | |
| TQM principles—right the first time, improvement, customer focus | Continuous improvement, Customer orientation | TQM literature | |
| Linking TQM and culture frameworks | All 6 Generic values (1–6) | TQM literature | |
| Definition of six core values of quality culture | Committed leadership, Decision-making based on facts, Customer orientation, Everyone’s participation, Process orientation, Continuous improvement | TQM literature |
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