Table 3 Proposed typology of values... | Emerald Publishing

Table 3

Proposed typology of values tested and validated in the empirical case study

Value category	Value name	Definition/Explanation	Origin
1. Leadership and Direction	Committed leadership	Leaders actively demonstrate quality-focused behaviours, set the vision, and ensure strategic alignment with quality goals	TQM literature
2. Evidence-based action	Decision-making based on facts	Organisational decisions are made using reliable data and performance insights rather than intuition or authority	TQM literature
3. Customer focus	Customer orientation	Understanding and exceeding customer needs and expectations through consistent quality of service and product	TQM literature
4. People involvement	Everyone’s participation	All members of the organisation are engaged and responsible for quality, fostering shared ownership of outcomes	TQM literature
5. Operational excellence	Process orientation	Activities are structured and continuously refined for efficiency and effectiveness, reducing waste and variation	TQM literature
6. Change and Innovation	Continuous improvement	The organisation systematically strives for ongoing enhancement of processes, products, and services through feedback, learning, and innovation	TQM literature
7. Professional integrity	Professionalism	Employees demonstrate accountability, ethical standards, responsibility, and high-quality performance in their roles and interactions	New (based on the theoretical frame and contextualised for the case study)
8. Learning orientation	Development	A commitment to learning and growth at individual, group and organisational levels, enabling adaptive capacity and long-term excellence	New (based on the theoretical frame and contextualised for the case study)
9. Social cohesion	Cooperation	Encouragement of collaboration, trust, and mutual respect among coworkers and between departments, supporting cross-functional effectiveness	New (based on the theoretical frame and contextualised for the case study)

Value category	Value name	Definition/Explanation	Origin
1. Leadership and Direction	Committed leadership	Leaders actively demonstrate quality-focused behaviours, set the vision, and ensure strategic alignment with quality goals	TQM literature
2. Evidence-based action	Decision-making based on facts	Organisational decisions are made using reliable data and performance insights rather than intuition or authority	TQM literature
3. Customer focus	Customer orientation	Understanding and exceeding customer needs and expectations through consistent quality of service and product	TQM literature
4. People involvement	Everyone’s participation	All members of the organisation are engaged and responsible for quality, fostering shared ownership of outcomes	TQM literature
5. Operational excellence	Process orientation	Activities are structured and continuously refined for efficiency and effectiveness, reducing waste and variation	TQM literature
6. Change and Innovation	Continuous improvement	The organisation systematically strives for ongoing enhancement of processes, products, and services through feedback, learning, and innovation	TQM literature
7. Professional integrity	Professionalism	Employees demonstrate accountability, ethical standards, responsibility, and high-quality performance in their roles and interactions	New (based on the theoretical frame and contextualised for the case study)
8. Learning orientation	Development	A commitment to learning and growth at individual, group and organisational levels, enabling adaptive capacity and long-term excellence	New (based on the theoretical frame and contextualised for the case study)
9. Social cohesion	Cooperation	Encouragement of collaboration, trust, and mutual respect among coworkers and between departments, supporting cross-functional effectiveness	New (based on the theoretical frame and contextualised for the case study)

Source(s): Authors’ own work