Summary of the multiple case study with preferences and their variation
| Case study | Case I Health care centre | Case II Service centre | Case III Call centre | ||||
|---|---|---|---|---|---|---|---|
| Values | Preference (score) | Variation (score) | Preference (score) | Variation (score) | Preference (score) | Variation (score) | |
| 1 | Engaged leadership | 65.6 | 24.6 | 63.5 | 24.7 | 57.1 | 26.0 |
| 2 | Decision based on facts | 63.9 | 25.1 | 59.9 | 27.4 | 67.4 | 30.1 |
| 3 | Customer orientation | 68.8 | 24.3 | 68.9 | 22.8 | 69.7 | 27.5 |
| 4 | Process orientation | 72.8 | 24.9 | 65.4 | 27.4 | 68.9 | 29.4 |
| 5 | Everyone’s commitment | 65.4 | 26.4 | 48.4 | 23.7 | 46.2 | 27.3 |
| 6 | Continuous improvement | 64.2 | 26.4 | 59.6 | 22.9 | 51.5 | 32.0 |
| 7 | Professionalism | 68.9 | 25.0 | 54.0 | 23.4 | 54.0 | 29.4 |
| 8 | Development | 67.6 | 24.4 | 63.3 | 22.6 | 57.6 | 33.0 |
| 9 | Cooperation | 70.3 | 22.5 | 61.1 | 24.1 | 59.1 | 32.7 |
| Case study | Case I | Case II | Case III | ||||
|---|---|---|---|---|---|---|---|
| Values | Preference (score) | Variation (score) | Preference (score) | Variation (score) | Preference (score) | Variation (score) | |
| 1 | Engaged leadership | 65.6 | 24.6 | 63.5 | 24.7 | 57.1 | 26.0 |
| 2 | Decision based on facts | 63.9 | 25.1 | 59.9 | 27.4 | 67.4 | 30.1 |
| 3 | Customer orientation | 68.8 | 24.3 | 68.9 | 22.8 | 69.7 | 27.5 |
| 4 | Process orientation | 72.8 | 24.9 | 65.4 | 27.4 | 68.9 | 29.4 |
| 5 | Everyone’s commitment | 65.4 | 26.4 | 48.4 | 23.7 | 46.2 | 27.3 |
| 6 | Continuous improvement | 64.2 | 26.4 | 59.6 | 22.9 | 51.5 | 32.0 |
| 7 | Professionalism | 68.9 | 25.0 | 54.0 | 23.4 | 54.0 | 29.4 |
| 8 | Development | 67.6 | 24.4 | 63.3 | 22.6 | 57.6 | 33.0 |
| 9 | Cooperation | 70.3 | 22.5 | 61.1 | 24.1 | 59.1 | 32.7 |
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