Summary of the multiple case study with ranking of values, preferences, and their variation
| Case study | Case I Health care centre | Case II Service centre | Case III Call centre | ||||
|---|---|---|---|---|---|---|---|
| Values | Preference (ranking) | Variation (ranking) | Preference (ranking) | Variation (ranking) | Preference (ranking) | Variation (ranking) | |
| 1 | Engaged leadership | 4 | 6 | 7 | 3 | 4 | 9 |
| 2 | Decision based on facts | 1 | 3 | 4 | 1 | 7 | 4 |
| 3 | Customer orientation | 6 | 8 | 9 | 8 | 9 | 7 |
| 4 | Process orientation | 9 | 5 | 8 | 2 | 8 | 6 |
| 5 | Everyone’s commitment | 3 | 1 | 1 | 5 | 1 | 8 |
| 6 | Continuous improvement | 2 | 2 | 3 | 7 | 2 | 3 |
| 7 | Professionalism | 7 | 4 | 2 | 6 | 3 | 5 |
| 8 | Development | 5 | 7 | 6 | 9 | 5 | 1 |
| 9 | Cooperation | 8 | 9 | 5 | 4 | 6 | 2 |
| Case study | Case I | Case II | Case III | ||||
|---|---|---|---|---|---|---|---|
| Values | Preference (ranking) | Variation (ranking) | Preference (ranking) | Variation (ranking) | Preference (ranking) | Variation (ranking) | |
| 1 | Engaged leadership | 4 | 6 | 7 | 3 | 4 | 9 |
| 2 | Decision based on facts | 1 | 3 | 4 | 1 | 7 | 4 |
| 3 | Customer orientation | 6 | 8 | 9 | 8 | 9 | 7 |
| 4 | Process orientation | 9 | 5 | 8 | 2 | 8 | 6 |
| 5 | Everyone’s commitment | 3 | 1 | 1 | 5 | 1 | 8 |
| 6 | Continuous improvement | 2 | 2 | 3 | 7 | 2 | 3 |
| 7 | Professionalism | 7 | 4 | 2 | 6 | 3 | 5 |
| 8 | Development | 5 | 7 | 6 | 9 | 5 | 1 |
| 9 | Cooperation | 8 | 9 | 5 | 4 | 6 | 2 |
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