Table 3 Configurations sufficient for...

Table 3

Configurations sufficient for digital service orientation

	Configurations
Routine elements	Service operations			Service sales
Routine elements	1	2	3	4	5	6	7
Technology foresight	•	•	•	•	•	•	•
Customer focus		•	•	•	•	•	•
Adaptability	•	•		•	•
Agility	•		•	•		•	•
Problem-solving	•	•	•			•	⊗
Rule-bending		•	•		•	•	⊗
Raw coverage	0.68	0.64	0.64	0.65	0.59	0.57	0.47
Unique coverage	0.07	0.02	0.02	0.04	0.03	0.01	0.01
Consistency	0.93	0.93	0.93	0.90	0.90	0.92	0.95
Solution coverage	0.73			0.71
Solution consistency	0.91			0.88

	Configurations
Routine elements	Service operations			Service sales
Routine elements	1	2	3	4	5	6	7
Technology foresight	•	•	•	•	•	•	•
Customer focus		•	•	•	•	•	•
Adaptability	•	•		•	•
Agility	•		•	•		•	•
Problem-solving	•	•	•			•	⊗
Rule-bending		•	•		•	•	⊗
Raw coverage	0.68	0.64	0.64	0.65	0.59	0.57	0.47
Unique coverage	0.07	0.02	0.02	0.04	0.03	0.01	0.01
Consistency	0.93	0.93	0.93	0.90	0.90	0.92	0.95
Solution coverage	0.73			0.71
Solution consistency	0.91			0.88

Note(s): Filled circles indicate the presence of routine elements, either as core (large circles) or peripheral (small circles). Crossed circles indicate absence, and blanks indicate irrelevance (can be either present or absent)

Source(s): Created by the authors

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