Representative keywords and phrases per product attribute
| Type | Attribute | Keywords | Phrases |
|---|---|---|---|
| Experience intrinsic | Performance | work, well, router, use, device, connect, try, sound, speaker, headphone, pair, sound quality, camera, screen, monitor, picture, video, quality | signal strength, lose connection, drop connection, have range, line of sight, picture quality, image quality, dead pixels, audio quality, it makes noise, it has bass, quality of sound |
| Durability | month, battery, replacement, day, replace, time, week | stop work week, stop charge, suddenly stop, not last long | |
| Reliability | Use, cable, issue, one, device, time, make, product, barely hear, not connection | it does not work, they have issues, it has flaw, they have defect, it manufactures defect, defective unit | |
| Search intrinsic | Primary features | keyboard, computer, use, mouse, work, laptop, key, USB, card, scroll wheel, trackpad, space bar, skin | key on keyboard, USB port, hard drive |
| Secondary features | case, iPad, cover, tablet, look, one, screen, break, bag, small, look, use, fit, tv, cheap, quality | case does not fit, bottom of case, part of case, not fit properly, do not fit, big for tablet, size of | |
| Extrinsic | Product information mismatch | product, item, not work, one star, work, refund, get, virtually, harness | they change information, confusing misleading emails, wrong size, product description, description of product, dell tablet not compatible, compatible product |
| After-sales services | get, time, try, work, app, remote, device, go, return, set, reimburse, pay attention, not apparent reason, not helpful, platform, totally useless, support | it takes hours, customer service, tech support, set up, instructions for, lack of support | |
| Warranty | unit, drive, product, warranty, purchase, amazon, buy, repair, send, call, protection plan, SquareTrade | they send replacement, it have warranty, customer service, year warranty, new one, proof of purchase | |
| Logistics service quality | cable, one, return, mount, fan, screw, come, look, get, box, dimension, hard plastic, stain | original packaging, whole package, packing expect shipment, who fulfil order, wrong parts, wrong thing, packing prime envelop, brown packing box |
| Type | Attribute | Keywords | Phrases |
|---|---|---|---|
| Experience intrinsic | Performance | work, well, router, use, device, connect, try, sound, speaker, headphone, pair, sound quality, camera, screen, monitor, picture, video, quality | signal strength, lose connection, drop connection, have range, line of sight, picture quality, image quality, dead pixels, audio quality, it makes noise, it has bass, quality of sound |
| Durability | month, battery, replacement, day, replace, time, week | stop work week, stop charge, suddenly stop, not last long | |
| Reliability | Use, cable, issue, one, device, time, make, product, barely hear, not connection | it does not work, they have issues, it has flaw, they have defect, it manufactures defect, defective unit | |
| Search intrinsic | Primary features | keyboard, computer, use, mouse, work, laptop, key, USB, card, scroll wheel, trackpad, space bar, skin | key on keyboard, USB port, hard drive |
| Secondary features | case, iPad, cover, tablet, look, one, screen, break, bag, small, look, use, fit, tv, cheap, quality | case does not fit, bottom of case, part of case, not fit properly, do not fit, big for tablet, size of | |
| Extrinsic | Product information mismatch | product, item, not work, one star, work, refund, get, virtually, harness | they change information, confusing misleading emails, wrong size, product description, description of product, dell tablet not compatible, compatible product |
| After-sales services | get, time, try, work, app, remote, device, go, return, set, reimburse, pay attention, not apparent reason, not helpful, platform, totally useless, support | it takes hours, customer service, tech support, set up, instructions for, lack of support | |
| Warranty | unit, drive, product, warranty, purchase, amazon, buy, repair, send, call, protection plan, SquareTrade | they send replacement, it have warranty, customer service, year warranty, new one, proof of purchase | |
| Logistics service quality | cable, one, return, mount, fan, screw, come, look, get, box, dimension, hard plastic, stain | original packaging, whole package, packing expect shipment, who fulfil order, wrong parts, wrong thing, packing prime envelop, brown packing box |
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