Descriptive statistics, factor loadings and VIF of the outer model
| Item | Mean | SD | Factor loading | VIF |
|---|---|---|---|---|
| Intention to use (IU): reflective construct | ||||
| IU1: Assuming my favourite brand has a BBLP, I would enrol in it | 5.310 | 3.188 | 0.958 | 3.289 |
| IU2: Assuming my favourite brand has a BBLP, I would use it regularly | 5.306 | 3.187 | 0.957 | 3.289 |
| Perceived usefulness (PU): reflective construct | ||||
| PU1: A BBLP will be useful to me | 5.726 | 2.981 | 0.932 | 3.364 |
| PU2: This technology will give me more control over my interactions | 5.555 | 2.887 | 0.941 | 4.109 |
| PU3: This technology will provide more options to leverage loyalty programs | 5.828 | 2.909 | 0.93 | 3.607 |
| Perceived ease of use (PEoU): reflective construct | ||||
| PEoU1: It will be easy for me to learn how to use rewards and tokens in a BBLP | 5.741 | 2.837 | 0.963 | 3.656 |
| PEoU2: I will find this technology easy to use | 5.740 | 2.885 | 0.961 | 3.656 |
| Trust (TR): reflective construct | ||||
| TR1: I trust that the BBLP system will make the right decisions | 5.174 | 2.941 | 0.964 | 3.836 |
| TR2: I trust the security of the BBLP | 5.218 | 3.047 | 0.965 | 3.836 |
| Positive emotions (PEM): formative construct | ||||
| PEM1: Anticipation | 4.871 | 3.133 | 0.938 | 3.116 |
| PEM2: Surprise | 4.607 | 3.016 | 0.825 | 3.211 |
| PEM3: Joy | 4.826 | 3.133 | 0.947 | 3.156 |
| Negative emotions (NEM): formative construct | ||||
| NEM1: Anger | 2.171 | 2.640 | 0.996 | 1.838 |
| NEM2: Disappointment | 2.389 | 2.827 | 0.608 | 1.838 |
| Social influence (SI): reflective construct | ||||
| SI1: People who are important to me will think I should use my brand’s BBLP | 4.418 | 3.051 | 0.965 | 3.821 |
| SI2: People whose opinions I value will want me to use my brand’s BBLP | 4.585 | 3.096 | 0.963 | 3.821 |
| Item | Mean | SD | Factor loading | VIF |
|---|---|---|---|---|
| IU1: Assuming my favourite brand has a BBLP, I would enrol in it | 5.310 | 3.188 | 0.958 | 3.289 |
| IU2: Assuming my favourite brand has a BBLP, I would use it regularly | 5.306 | 3.187 | 0.957 | 3.289 |
| PU1: A BBLP will be useful to me | 5.726 | 2.981 | 0.932 | 3.364 |
| PU2: This technology will give me more control over my interactions | 5.555 | 2.887 | 0.941 | 4.109 |
| PU3: This technology will provide more options to leverage loyalty programs | 5.828 | 2.909 | 0.93 | 3.607 |
| PEoU1: It will be easy for me to learn how to use rewards and tokens in a BBLP | 5.741 | 2.837 | 0.963 | 3.656 |
| PEoU2: I will find this technology easy to use | 5.740 | 2.885 | 0.961 | 3.656 |
| TR1: I trust that the BBLP system will make the right decisions | 5.174 | 2.941 | 0.964 | 3.836 |
| TR2: I trust the security of the BBLP | 5.218 | 3.047 | 0.965 | 3.836 |
| PEM1: Anticipation | 4.871 | 3.133 | 0.938 | 3.116 |
| PEM2: Surprise | 4.607 | 3.016 | 0.825 | 3.211 |
| PEM3: Joy | 4.826 | 3.133 | 0.947 | 3.156 |
| NEM1: Anger | 2.171 | 2.640 | 0.996 | 1.838 |
| NEM2: Disappointment | 2.389 | 2.827 | 0.608 | 1.838 |
| SI1: People who are important to me will think I should use my brand’s BBLP | 4.418 | 3.051 | 0.965 | 3.821 |
| SI2: People whose opinions I value will want me to use my brand’s BBLP | 4.585 | 3.096 | 0.963 | 3.821 |
Note(s): (1) The responses are responded from 0 = strongly disagree to 10 = strongly agree. (2) SD = Standard deviation; VIF = Variance inflation factor (3) IU = Intention to use, PU = Perceived usefulness; PEoU = Perceived ease of use; TR = Trust; PEM = Positive emotions; NEM = Negative emotions; SI=Social influence
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