Table 2

Process change complexity

ComplexityProcess impactPeople concernedDuration
Narrow process changeWithin one process stepFewDays
Medium process changeOne or several process stepsManyWeeks
Wide process changeHigh-level processesLarge parts of the organisationMonths

Source(s): Authors’ own work, based on Cronemyr and Danielsson (2013), Cronemyr and Huge-Brodin (2020) 

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