Drivers and related good and bad practices
| Driver | Good practice | Bad practice |
|---|---|---|
| Strategic resource management | ||
| Personnel strategy | Flexible and adaptive scheduling | Rigid scheduling |
| Logistics strategy | Frequent and smaller deliveries | Infrequent bulk deliveries |
| Customer relationship management | Intensive, personal customer collaboration, leveraging localized knowledge | Standardized, impersonal customer relationships |
| Organizational structure | High autonomy for store managers in decision-making | Limited autonomy for store managers in decision-making, rigid corporate rules |
| Diversification strategies | ||
| Omnichannel strategy | Seamless integration of offline and online channels, including Buy-Online-Pick-Up-In-Store systems | Reliance solely on traditional in-store sales |
| Sourcing strategy | Multi-sourcing strategy, centralized procurement and local suppliers | Single-sourcing strategy, centralized procurement |
| Driver | Good practice | Bad practice |
|---|---|---|
| Strategic resource management | ||
| Flexible and adaptive scheduling | Rigid scheduling | |
| Frequent and smaller deliveries | Infrequent bulk deliveries | |
| Customer relationship management | Intensive, personal customer collaboration, leveraging localized knowledge | Standardized, impersonal customer relationships |
| Organizational structure | High autonomy for store managers in decision-making | Limited autonomy for store managers in decision-making, rigid corporate rules |
| Diversification strategies | ||
| Seamless integration of offline and online channels, including Buy-Online-Pick-Up-In-Store systems | Reliance solely on traditional in-store sales | |
| Multi-sourcing strategy, centralized procurement and local suppliers | Single-sourcing strategy, centralized procurement | |
Source(s): Authors’ own work
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