Table 3

Future agenda

Interaction approachPriority questions for future research
Participants
OEM
  • How do OEM employees perceive REMANs?

  • What strategies can OEMs adopt to implement REMAN sales and improve buyers’ knowledge and attitudes?

Buyers
  • What functional product qualities are considered when purchasing REMAN?

  • What emotional qualities are useful when purchasing REMAN?

  • What variables i.e. size of the decision-making unit, value of purchase, complexity of the purchase influence the purchase of REMAN?

Interaction process
  • What communication strategies can OEMs use to educate buyers and influence their perception of REMAN?

  • What drives organizations to adopt REMAN?

  • What is the nature of the financial, information and social exchanges in the REMAN context?

Relationship atmosphere
  • How does the relationship atmosphere (trust, commitment, power) influence the buyer’s involvement with and purchase of REMAN?

  • What is the nature of cooperation required to implement REMAN?

  • How does the implementation of REMAN affect the relationship atmosphere?

Environment
  • What elements of the environment influence the interaction between OEMs offering REMAN and buyers uptake?

  • How does regulation affect the relationship between OEMs and buyers?

  • How is regulation affecting market structure? How is market structure influencing REMAN interactions between OEMs and buyers?

Source(s): Authors’ own work

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