Survey questionnaire
| Questions | Response scale |
|---|---|
| C.1 Has your company taken any action to convert your business activity into an online activity? | Yes, some staff attended training courses/yes, an external consultant was contracted/no |
| C.2 Have you benefited from the online services that have been provided by the government/NGOs? | Yes/ no/ not applicable |
| C3. Does your business activity include online services before the crisis? | Yes/no |
| C4. What has been the growth rate of sales through digital channels since the beginning of the crisis? | No growth/ 10%/ …/ 50%/ more than 50% |
| C5. Is it possible to convert your business model to an e-business model? | Yes/No |
| C6. To what extent is your company expecting a positive impact of digitalization on these aspects? | 1-very low, …, 5-very high |
| a) Digitization of processes | 1-very low, …, 5-very high |
| b) Innovative products and services | 1-very low, …, 5-very high |
| c) Closer/better relationships with customers, suppliers, partners | 1-very low, …, 5-very high |
| d) Market share gain | 1-very low, …, 5-very high |
| e) New business opportunities | 1-very low, …, 5-very high |
| f) Other, please, specify | 1-very low, …, 5-very high |
| g) Other, please, specify | 1-very low, …, 5-very high |
| Questions | Response scale |
|---|---|
| C.1 Has your company taken any action to convert your business activity into an online activity? | Yes, some staff attended training courses/yes, an external consultant was contracted/no |
| C.2 Have you benefited from the online services that have been provided by the government/NGOs? | Yes/ no/ not applicable |
| C3. Does your business activity include online services before the crisis? | Yes/no |
| C4. What has been the growth rate of sales through digital channels since the beginning of the crisis? | No growth/ 10%/ …/ 50%/ more than 50% |
| C5. Is it possible to convert your business model to an e-business model? | Yes/No |
| C6. To what extent is your company expecting a positive impact of digitalization on these aspects? | 1-very low, …, 5-very high |
| a) Digitization of processes | 1-very low, …, 5-very high |
| b) Innovative products and services | 1-very low, …, 5-very high |
| c) Closer/better relationships with customers, suppliers, partners | 1-very low, …, 5-very high |
| d) Market share gain | 1-very low, …, 5-very high |
| e) New business opportunities | 1-very low, …, 5-very high |
| f) Other, please, specify | 1-very low, …, 5-very high |
| g) Other, please, specify | 1-very low, …, 5-very high |
Section on “Innovation/digital Transformation due to COVID-19”