Table 2. Measurement model result...

Table 2.

Measurement model result

Construct	Dimensions	Items code	Loading	Cronbach’s alpha	CR	AVE
Employee engagement	Absorption	AB1	0.823	0.815	0.820	0.731
		AB2	0.844
		AB3	0.896
	Vigor	V1	0.829	0.836	0.846	0.753
		V2	0.891
		V3	0.881
	Dedication	D1	0.876	0.699	0.730	0.629
		D2	0.658
		D3	0.829
Adaptive leadership	Give the way back to people	GWB1	0.794	0.828	0.829	0.660
		GWB2	0.802
		GWB3	0.82
		GWB4	0.833
	Identify the adaptive challenge	IAC2	0.9	0.823	0.851	0.742
		IAC3	0.926
		IAC4	0.747
	Maintain disciplined attention	MDA1	0.848	0.824	0.872	0.654
		MDA2	0.872
		MDA3	0.845
		MDA4	0.651
	Protect leadership voice below	PLV1	0.884	0.849	0.852	0.692
		PLV2	0.754
		PLV3	0.801
		PLV4	0.881
	Regulate distress	RD1	0.81	0.851	0.920	0.685
		RD2	0.905
		RD3	0.798
		RD4	0.792
Service quality	Responsiveness	RES1	0.772	0.810	0.828	0.634
		RES2	0.745
		RES3	0.834
		RES4	0.831
	Reliability	REL1	0.845	0.861	0.861	0.705
		REL2	0.852
		REL3	0.84
		REL4	0.822
	Tangibility	T1	0.795	0.876	0.882	0.730
		T2	0.886
		T3	0.919
		T4	0.813
	Assurance	AS1	0.842	0.843	0.889	0.674
		AS2	0.724
		AS3	0.87
		AS4	0.841
	Empathy	EE1	0.84	0.862	0.866	0.709
		EE2	0.868
		EE3	0.893
		EE4	0.761

Construct	Dimensions	Items code	Loading	Cronbach’s alpha	CR	AVE
Employee engagement	Absorption	AB1	0.823	0.815	0.820	0.731
		AB2	0.844
		AB3	0.896
	Vigor	V1	0.829	0.836	0.846	0.753
		V2	0.891
		V3	0.881
	Dedication	D1	0.876	0.699	0.730	0.629
		D2	0.658
		D3	0.829
Adaptive leadership	Give the way back to people	GWB1	0.794	0.828	0.829	0.660
		GWB2	0.802
		GWB3	0.82
		GWB4	0.833
	Identify the adaptive challenge	IAC2	0.9	0.823	0.851	0.742
		IAC3	0.926
		IAC4	0.747
	Maintain disciplined attention	MDA1	0.848	0.824	0.872	0.654
		MDA2	0.872
		MDA3	0.845
		MDA4	0.651
	Protect leadership voice below	PLV1	0.884	0.849	0.852	0.692
		PLV2	0.754
		PLV3	0.801
		PLV4	0.881
	Regulate distress	RD1	0.81	0.851	0.920	0.685
		RD2	0.905
		RD3	0.798
		RD4	0.792
Service quality	Responsiveness	RES1	0.772	0.810	0.828	0.634
		RES2	0.745
		RES3	0.834
		RES4	0.831
	Reliability	REL1	0.845	0.861	0.861	0.705
		REL2	0.852
		REL3	0.84
		REL4	0.822
	Tangibility	T1	0.795	0.876	0.882	0.730
		T2	0.886
		T3	0.919
		T4	0.813
	Assurance	AS1	0.842	0.843	0.889	0.674
		AS2	0.724
		AS3	0.87
		AS4	0.841
	Empathy	EE1	0.84	0.862	0.866	0.709
		EE2	0.868
		EE3	0.893
		EE4	0.761

Source(s): Authors’ own work

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