The interviewed experts
| ID | Position | Organization | Duration | Technique |
|---|---|---|---|---|
| Interviewee 1 | Financial markets | Ministry of Finance Finland | 25 min | Face to face |
| Interviewee 2 | Banking complaints | Finnish Financial Ombudsman Bureau | 58 min | Remotely |
| Interviewee 3 | Banking complaints | Finnish Financial Ombudsman Bureau | ||
| Interviewee 4 | Infrastructure and security | Finance Finland | 1 h 24 min | Face to face |
| Interviewee 5 | Non-Discrimination unit | Non-Discrimination Ombudsman | 58 min | Face to face |
| Interviewee 6 | Non-Discrimination unit | Non-Discrimination Ombudsman | ||
| Interviewee 7 | Anti-money laundering | Finnish Financial Supervisory Authority | 1 h 15 min | Remotely |
| Interviewee 8 | Anti-money laundering | Bank A | 28 min | Remotely |
| Interviewee 9 | Customer experience | Bank B | 1 h 5 min | Remotely |
| Interviewee 10 | Anti-money laundering | Bank C | 39 min | Remotely |
| Interviewee 11 | Anti-money laundering | Bank D | 48 min | Face to face |
| Position | Organization | Duration | Technique | |
|---|---|---|---|---|
| Interviewee 1 | Financial markets | Ministry of Finance Finland | 25 min | Face to face |
| Interviewee 2 | Banking complaints | Finnish Financial Ombudsman Bureau | 58 min | Remotely |
| Interviewee 3 | Banking complaints | Finnish Financial Ombudsman Bureau | ||
| Interviewee 4 | Infrastructure and security | Finance Finland | 1 h 24 min | Face to face |
| Interviewee 5 | Non-Discrimination unit | Non-Discrimination Ombudsman | 58 min | Face to face |
| Interviewee 6 | Non-Discrimination unit | Non-Discrimination Ombudsman | ||
| Interviewee 7 | Anti-money laundering | Finnish Financial Supervisory Authority | 1 h 15 min | Remotely |
| Interviewee 8 | Anti-money laundering | Bank A | 28 min | Remotely |
| Interviewee 9 | Customer experience | Bank B | 1 h 5 min | Remotely |
| Interviewee 10 | Anti-money laundering | Bank C | 39 min | Remotely |
| Interviewee 11 | Anti-money laundering | Bank D | 48 min | Face to face |
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