Table 5. Linguistic terms for severity... | Emerald Publishing

Table 5.

Linguistic terms for severity

Severity description	General interpretation	Fuzzy no.
Not harmful	The error does not cause injury and has no impact on the system	[−2.25 − 0.25 1 3]
Slightly dangerous	The error does not cause injury, and the customer is not aware of the problem, but it has the potential to cause minor injury or might have some effect on the system	[1 3 5]
Moderate dangerous	The error causes very minor or no injury but is perceived as annoying by the customer and/or causes minor system problems that can be resolved with minor modifications	[3 5 7]
Dangerous	Faults that can cause minor to moderate injury with high levels of customer dissatisfaction and/or cause system crashes that require major repairs or significant rework	[5 7 9]
Extremely dangerous	Errors that can cause serious/permanent injury or death to customers or serious disruptions to the system that can stop the service with a preceding indication	[7 9 10 12.2]

Severity description	General interpretation	Fuzzy no.
Not harmful	The error does not cause injury and has no impact on the system	[−2.25 − 0.25 1 3]
Slightly dangerous	The error does not cause injury, and the customer is not aware of the problem, but it has the potential to cause minor injury or might have some effect on the system	[1 3 5]
Moderate dangerous	The error causes very minor or no injury but is perceived as annoying by the customer and/or causes minor system problems that can be resolved with minor modifications	[3 5 7]
Dangerous	Faults that can cause minor to moderate injury with high levels of customer dissatisfaction and/or cause system crashes that require major repairs or significant rework	[5 7 9]
Extremely dangerous	Errors that can cause serious/permanent injury or death to customers or serious disruptions to the system that can stop the service with a preceding indication	[7 9 10 12.2]

Source: Created by author