Manipulation description (Study 2)
| Intro | Please read the description of the situation carefully, as the following questions will relate exclusively to your reaction to this event! please imagine the following scenario: | |
| Manipulation of dissatisfaction | Low dissatisfaction | High dissatisfaction |
| Your partner’s birthday is in two weeks’ time. As a birthday present for your partner, you order the latest smartphone from the online store of your favorite smartphone brand. The delivery time is indicated as 3–4 days. After 3 days, the smartphone arrives on time, 11 days before your partner’s birthday | Your partner’s birthday is in two weeks’ time. As a birthday present for your partner, you order the latest smartphone from the online store of your favorite smartphone brand. The delivery time is indicated as 3–4 days. After 7 days, the smartphone has still not arrived. You cannot see the shipment tracking and do not know where the parcel is at the moment. Even the online customer support of your favorite smartphone brand cannot tell you exactly where your parcel is. However, you are assured that the parcel will arrive in 2 days. In fact, your parcel does not actually arrive in time for your partner’s birthday | |
| Outro | Please familiarize yourself with this situation and then continue with the survey | |
| Intro | Please read the description of the situation carefully, as the following questions will relate exclusively to your reaction to this event! please imagine the following scenario: | |
| Manipulation of dissatisfaction | ||
| Your partner’s birthday is in two weeks’ time. As a birthday present for your partner, you order the latest smartphone from the online store of your favorite smartphone brand. The delivery time is indicated as 3–4 days. After 3 days, the smartphone arrives on time, 11 days before your partner’s birthday | Your partner’s birthday is in two weeks’ time. As a birthday present for your partner, you order the latest smartphone from the online store of your favorite smartphone brand. The delivery time is indicated as 3–4 days. After 7 days, the smartphone has still not arrived. You cannot see the shipment tracking and do not know where the parcel is at the moment. Even the online customer support of your favorite smartphone brand cannot tell you exactly where your parcel is. However, you are assured that the parcel will arrive in 2 days. In fact, your parcel does not actually arrive in time for your partner’s birthday | |
| Outro | Please familiarize yourself with this situation and then continue with the survey | |
Table includes English translations of the original German manipulation
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