Table A7. Descriptive statistics and...

Table A7.

Descriptive statistics and correlation matrix (Study 2)

	Mean	SD	DIS	BET	SHA	RET	NWOM
BET	2.248	1.725	0.196***	0.820
SHA	1.681	1.201	0.071***	0.453***	0.692
RET	1.787	1.290	0.010*	0.190***	0.216***	0.714
NWOM	2.254	1.627	0.064***	0.299***	0.274***	0.533***	0.826

Note(s):

DIS (1 = low dissatisfaction; 2 = high dissatisfaction). Figures on the diagonal refer to the average variance extracted of the respective construct; the values below these figures represent the squared correlations between the construct pairs. ***p < 0.001; *p < 0.05

Source(s): Authors’ own work.

[ViewLarge]

Sharing Unavailable