Table 2.

Descriptive statistics and correlations

Correlation coefficients
Description12345678
1 Violation of quality maxim0.896
2 Violation of quantity maxim0.7650.866
3 Violation of relevance maxim0.7360.8480.867
4 Violation of clarity maxim0.8150.7860.7740.887
5 Perceived customer manipulation0.5430.6620.6350.5770.760
6 Attitude toward the website−0.648−0.634−0.613−0.588−0.5720.897
7 Purchase intention−0.419−0.396−0.396−0.413−0.3700.643-
8 Loyalty intentions−0.495−0.463−0.445−0.444−0.3840.7660.6570.925
Mean4.8585.0215.1065.0453.0124.23.4953.168
SD1.3411.361.2381.371.1311.4361.8421.57
Average variance extracted (AVE)0.8030.7500.7520.7870.5730.806-0.856
Note(s):

All correlations are significant at p < 0.001. The italic values along the diagonal are the square roots of the AVE

Source(s): Authors’ own work

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