Table 4.

SEM results of moderation

PathEstimatep-value
Hypotheses
Scarcity → violation of quality maxim0.0400.536
Scarcity → violation of quantity maxim0.425<0.001
Scarcity → violation of relevance maxim0.3690.002
Scarcity → violation of clarity maxim0.0980.120
Sneaking → violation of quality maxim0.193<0.001
Sneaking → violation of quantity maxim0.238<0.001
Sneaking → violation of relevance maxim0.246<0.001
Sneaking → violation of clarity maxim0.245<0.001
Scarcity × sneaking → violation of quality maxim0.1390.027
Scarcity × sneaking → violation of quantity maxim0.315<0.001
Scarcity × sneaking → violation of relevance maxim0.307<0.001
Scarcity × sneaking → violation of clarity maxim0.211<0.001
Violation of quality maxim → PCM0.2100.036
Violation of quantity maxim → PCM0.3360.020
Violation of relevance maxim → PCM0.2320.110
Violation of clarity maxim → PCM0.1090.281
PCM → attitude toward the website−0.861<0.001
PCM → purchase intention−0.634<0.001
Attitude toward the website → loyalty intentions0.628<0.001
Purchase intention → loyalty intentions0.283<0.001
Moderator familiarity with online-shopping (FWO)
FWO × scarcity → violation of quantity maxim−0.2110.036
FWO × scarcity → violation of relevance maxim−0.1860.110
Note(s):

χ2 = 2,282.96; df = 993; χ2/df = 2,299; CFI = 0.928; and RMSEA = 0.059

Source(s): Authors’ own work

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