Interviews’ questions aligned with Shingo principles
| Shingo model principles | Interview question number | Questions |
|---|---|---|
| - | 0.1 | “Could you briefly describe your role and responsibilities within the company?” |
| 0.2 | “For how long have you been working at the company?” | |
| 1. Respect Every Individual | 1.1 | In a 1–5 scale, do you feel that employees are valued and respected regardless of their role in the organization? If, yes, how? |
| 1.2 | Can you share examples where individual input led to meaningful change? | |
| 1.3 | In a 1–5 scale, how does your digital transformation strategy consider the needs, upskilling, and well-being of employees? Can you share examples? | |
| 2. Lead with Humility | 2.1 | In a 1–5 scale, do leaders actively seek feedback from employees and demonstrate openness to new ideas? |
| 2.2 | Do you remember an example of when leadership admitted a mistake and took corrective action? Can you share it? | |
| 2.3 | Are employees invited to give input on how new tech should be implemented? If yes, are the suggestions really implemented? | |
| 3. Seek Perfection | 3.1 | “I feel encouraged to continuously improve your work processes, even when they seem to be working well”. How much do you agree, in a scale from 1–5? Can you justify? |
| 3.2 | How does the company support employees in developing new skills and improving processes? | |
| 3.3 | Have you done any training to develop new skills? If yes, is the company only trying to improve your current work or you are being pushed to develop new skills? | |
| 3.4 | How is technology used to enable continuous improvement and move toward perfection? | |
| 4. Embrace Scientific Thinking | 4.1 | Are structured problem-solving methods used to identify and eliminate recurring issues? If yes, which ones? |
| 4.2 | In a 1–5 scale, can employees test new ideas without fear of failure? Can you share an example? | |
| 4.3 | Is there a safe-to-fail environment for digital pilots and AI/automation trials? | |
| 5. Focus on Process | 5.1 | In a 1–5 scale, do you believe that process stability and standardization are prioritized in production? How? |
| 5.2 | How does the company ensure that processes remain visible, efficient and effective over time? Do you know what tools/digital tools they use? | |
| 6. Assure Quality at the Source | 6.1 | Are there mechanisms in place to prevent defects from occurring rather than relying on final inspections? |
| 6.2 | How does the organization empower employees to stop production when a quality issue is detected? | |
| 6.3 | In a 1–5 scale, how confident are you that quality issues are detected and addressed directly at the source, minimizing the need for final inspection? Can you provide an example? | |
| 7. Flow and Pull Value | 7.1 | In a 1–5 scale, how do evaluate the production processes in terms of operate smoothly without excessive delays or bottlenecks? |
| 7.2 | How does the company ensure that production is aligned with actual customer demand rather than overproducing? Is there any digital technology helping? | |
| 8. Think Systemically | 8.1 | In a 1–5 scale, how do you feel that different departments collaborate effectively to solve problems and improve efficiency? |
| 8.2 | Can you identify any silos or communication gaps that impact overall productivity? | |
| 8.3 | How do you ensure that Industry 4.0 / 5.0 technologies are implemented considering their impact on the broader system (people, process, culture)? | |
| 9. Create Constancy of Purpose | 9.1 | For a 1–5 scale, how do you feel that the company has a clear long-term vision that is communicated and understood by all employees? |
| 9.2 | How are business goals translated into daily tasks and improvement initiatives? | |
| 9.3 | Is your digital transformation guided by a clear purpose, or is it driven by technology trends? | |
| 10. Create Value for the Customer | 10.1 | In a 1–5 scale, are you aware of how your work directly impacts customer satisfaction and product quality? |
| 10.2 | What measures does the company take to ensure that customer expectations are consistently met or exceeded? | |
| 10.3 | How do you capture customer feedback and translate it into action? | |
| - | 11.1 | Do you see yourselves more in Industry 4.0 (automation, digitalization), Industry 5.0 (human-machine collaboration, personalization), or both? |
| Shingo model principles | Interview question number | Questions |
|---|---|---|
| - | 0.1 | “Could you briefly describe your role and responsibilities within the company?” |
| 0.2 | “For how long have you been working at the company?” | |
| 1. Respect Every Individual | 1.1 | In a 1–5 scale, do you feel that employees are valued and respected regardless of their role in the organization? If, yes, how? |
| 1.2 | Can you share examples where individual input led to meaningful change? | |
| 1.3 | In a 1–5 scale, how does your digital transformation strategy consider the needs, upskilling, and well-being of employees? Can you share examples? | |
| 2. Lead with Humility | 2.1 | In a 1–5 scale, do leaders actively seek feedback from employees and demonstrate openness to new ideas? |
| 2.2 | Do you remember an example of when leadership admitted a mistake and took corrective action? Can you share it? | |
| 2.3 | Are employees invited to give input on how new tech should be implemented? If yes, are the suggestions really implemented? | |
| 3. Seek Perfection | 3.1 | “I feel encouraged to continuously improve your work processes, even when they seem to be working well”. How much do you agree, in a scale from 1–5? Can you justify? |
| 3.2 | How does the company support employees in developing new skills and improving processes? | |
| 3.3 | Have you done any training to develop new skills? If yes, is the company only trying to improve your current work or you are being pushed to develop new skills? | |
| 3.4 | How is technology used to enable continuous improvement and move toward perfection? | |
| 4. Embrace Scientific Thinking | 4.1 | Are structured problem-solving methods used to identify and eliminate recurring issues? If yes, which ones? |
| 4.2 | In a 1–5 scale, can employees test new ideas without fear of failure? Can you share an example? | |
| 4.3 | Is there a safe-to-fail environment for digital pilots and AI/automation trials? | |
| 5. Focus on Process | 5.1 | In a 1–5 scale, do you believe that process stability and standardization are prioritized in production? How? |
| 5.2 | How does the company ensure that processes remain visible, efficient and effective over time? Do you know what tools/digital tools they use? | |
| 6. Assure Quality at the Source | 6.1 | Are there mechanisms in place to prevent defects from occurring rather than relying on final inspections? |
| 6.2 | How does the organization empower employees to stop production when a quality issue is detected? | |
| 6.3 | In a 1–5 scale, how confident are you that quality issues are detected and addressed directly at the source, minimizing the need for final inspection? Can you provide an example? | |
| 7. Flow and Pull Value | 7.1 | In a 1–5 scale, how do evaluate the production processes in terms of operate smoothly without excessive delays or bottlenecks? |
| 7.2 | How does the company ensure that production is aligned with actual customer demand rather than overproducing? Is there any digital technology helping? | |
| 8. Think Systemically | 8.1 | In a 1–5 scale, how do you feel that different departments collaborate effectively to solve problems and improve efficiency? |
| 8.2 | Can you identify any silos or communication gaps that impact overall productivity? | |
| 8.3 | How do you ensure that Industry 4.0 / 5.0 technologies are implemented considering their impact on the broader system (people, process, culture)? | |
| 9. Create Constancy of Purpose | 9.1 | For a 1–5 scale, how do you feel that the company has a clear long-term vision that is communicated and understood by all employees? |
| 9.2 | How are business goals translated into daily tasks and improvement initiatives? | |
| 9.3 | Is your digital transformation guided by a clear purpose, or is it driven by technology trends? | |
| 10. Create Value for the Customer | 10.1 | In a 1–5 scale, are you aware of how your work directly impacts customer satisfaction and product quality? |
| 10.2 | What measures does the company take to ensure that customer expectations are consistently met or exceeded? | |
| 10.3 | How do you capture customer feedback and translate it into action? | |
| - | 11.1 | Do you see yourselves more in Industry 4.0 (automation, digitalization), Industry 5.0 (human-machine collaboration, personalization), or both? |