Table 2

Decision-Making Plan

Issue IdentifiedPath to Root CauseRecommendations
Measurements are not accurate and are leading to defective orders
  • Customer provided measurements

  • Salespersons not fully trained on proper measuring

  • Establish uniform measurement procedures

  • Eliminate customer-provided measurements

Machine operation
  • Lack of proper maintenance

  • Underutilization of new machines

  • Establish a maintenance schedule

  • Provide training for new machines, retire older equipment as needed

Note: This analysis is the product of the referenced capstone course.

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