Decision-Making Plan
| Issue Identified | Path to Root Cause | Recommendations |
|---|---|---|
| Measurements are not accurate and are leading to defective orders |
|
|
| Machine operation |
|
|
| Issue Identified | Path to Root Cause | Recommendations |
|---|---|---|
| Measurements are not accurate and are leading to defective orders | Customer provided measurements Salespersons not fully trained on proper measuring | Establish uniform measurement procedures Eliminate customer-provided measurements |
| Machine operation | Lack of proper maintenance Underutilization of new machines | Establish a maintenance schedule Provide training for new machines, retire older equipment as needed |
Note: This analysis is the product of the referenced capstone course.
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