Student Perceptions of Student Support
| Benchmarks | Semester | 1 | 2 | 3 | 4 | 5 | M | SD |
|---|---|---|---|---|---|---|---|---|
| Information (e.g., syllabus, software guides, tutorials) is supplied to students about their courses. | Spring 2020 | 2 (1.4%) | 12 (8.6%) | 29 (20.7%) | 79 (56.4%) | 18 (12.9%) | 3.71 | .852 |
| Fall 2020 | 1 (1.1%) | 4 (4.3%) | 30 (32.3%) | 45 (48.4%) | 13 (14.0%) | 3.70 | .805 | |
| Spring 2021 | 5 (3.8%) | 12 (9.2%) | 54 (41.2%) | 46 (35.1%) | 14 (10.7%) | 3.40 | .934 | |
| Fall 2021 | 2 (1.4%) | 14 (9.8%) | 66 (46.2%) | 50 (35.0%) | 11 (7.7%) | 3.38 | .821 | |
| Students can obtain assistance to help them use the course software (e.g., E-Class, WebEx, Zoom). | Spring 2020 | 4 (2.9%) | 18 (12.9%) | 42 (30.0%) | 69 (49.3%) | 7 (5.0%) | 3.41 | .881 |
| Fall 2020 | 2 (2.2%) | 14 (15.1%) | 33 (35.5%) | 37 (39.8%) | 7 (7.5%) | 3.35 | .905 | |
| Spring 2021 | 13 (9.9%) | 31 (23.7%) | 44 (33.6%) | 34 (26.0%) | 9 (6.9%) | 2.96 | 1.084 | |
| Fall 2021 | 8 (5.6%) | 35 (24.5%) | 53 (37.1%) | 41 (28.7%) | 6 (4.2%) | 3.01 | .964 | |
| A system is in place to address student complaints or difficulties with the course. | Spring 2020 | 5 (3.6%) | 29 (20.7%) | 48 (34.3%) | 53 (37.9%) | 5 (3.6%) | 3.17 | .921 |
| Fall 2020 | 7 (7.5%) | 14 (15.1%) | 38 (40.9%) | 28 (30.1%) | 6 (6.5%) | 3.13 | 1.00 | |
| Spring 2021 | 4 (3.1%) | 8 (6.2%) | 27 (20.6%) | 62 (47.3%) | 30 (22.9%) | 3.81 | .962 | |
| Fall 2021 | 2 (1.4%) | 10 (7.0%) | 30 (21.0%) | 76 (53.1%) | 25 (17.5%) | 3.78 | .865 | |
| Easily accessible technical support is available to students throughout the course. | Spring 2020 | 6 (4.3%) | 29 (20.7%) | 59 (42.1%) | 39 (27.9%) | 7 (5.0%) | 3.09 | .925 |
| Fall 2020 | 7 (7.5%) | 10 (10.8%) | 44 (47.3%) | 29 (31.2%) | 3 (3.2%) | 3.12 | .919 | |
| Spring 2021 | 5 (3.8%) | 16 (12.2%) | 58 (44.3%) | 40 (30.5%) | 12 (9.2%) | 3.29 | .932 | |
| Fall 2021 | 5 (3.5%) | 14 (9.8%) | 66 (46.2%) | 46 (32.2%) | 12 (8.4%) | 3.32 | .893 | |
| Students are provided with training or information to help them use course software, digital tools, applications, electronic databases, and websites. | Spring 2020 | 14 (10.0%) | 33 (23.6%) | 40 (28.6%) | 48 (34.3%) | 5 (3.6%) | 2.98 | 1.06 |
| Fall 2020 | 9 (9.7%) | 24 (25.8%) | 28 (30.1%) | 31 (33.3%) | 1 (1.1%) | 2.90 | 1.01 | |
| Spring 2021 | 10 (7.6%) | 22 (16.8%) | 55 (42.0%) | 38 (29.0%) | 6 (4.6%) | 3.06 | .975 | |
| Fall 2021 | 4 (2.8%) | 22 (15.4%) | 62 (43.4%) | 49 (34.3%) | 6 (4.2%) | 3.22 | .857 |
| Information (e.g., syllabus, software guides, tutorials) is supplied to students about their courses. | Spring 2020 | 2 (1.4%) | 12 (8.6%) | 29 (20.7%) | 79 (56.4%) | 18 (12.9%) | 3.71 | .852 |
| Fall 2020 | 1 (1.1%) | 4 (4.3%) | 30 (32.3%) | 45 (48.4%) | 13 (14.0%) | 3.70 | .805 | |
| Spring 2021 | 5 (3.8%) | 12 (9.2%) | 54 (41.2%) | 46 (35.1%) | 14 (10.7%) | 3.40 | .934 | |
| Fall 2021 | 2 (1.4%) | 14 (9.8%) | 66 (46.2%) | 50 (35.0%) | 11 (7.7%) | 3.38 | .821 | |
| Students can obtain assistance to help them use the course software (e.g., E-Class, WebEx, Zoom). | Spring 2020 | 4 (2.9%) | 18 (12.9%) | 42 (30.0%) | 69 (49.3%) | 7 (5.0%) | 3.41 | .881 |
| Fall 2020 | 2 (2.2%) | 14 (15.1%) | 33 (35.5%) | 37 (39.8%) | 7 (7.5%) | 3.35 | .905 | |
| Spring 2021 | 13 (9.9%) | 31 (23.7%) | 44 (33.6%) | 34 (26.0%) | 9 (6.9%) | 2.96 | 1.084 | |
| Fall 2021 | 8 (5.6%) | 35 (24.5%) | 53 (37.1%) | 41 (28.7%) | 6 (4.2%) | 3.01 | .964 | |
| A system is in place to address student complaints or difficulties with the course. | Spring 2020 | 5 (3.6%) | 29 (20.7%) | 48 (34.3%) | 53 (37.9%) | 5 (3.6%) | 3.17 | .921 |
| Fall 2020 | 7 (7.5%) | 14 (15.1%) | 38 (40.9%) | 28 (30.1%) | 6 (6.5%) | 3.13 | 1.00 | |
| Spring 2021 | 4 (3.1%) | 8 (6.2%) | 27 (20.6%) | 62 (47.3%) | 30 (22.9%) | 3.81 | .962 | |
| Fall 2021 | 2 (1.4%) | 10 (7.0%) | 30 (21.0%) | 76 (53.1%) | 25 (17.5%) | 3.78 | .865 | |
| Easily accessible technical support is available to students throughout the course. | Spring 2020 | 6 (4.3%) | 29 (20.7%) | 59 (42.1%) | 39 (27.9%) | 7 (5.0%) | 3.09 | .925 |
| Fall 2020 | 7 (7.5%) | 10 (10.8%) | 44 (47.3%) | 29 (31.2%) | 3 (3.2%) | 3.12 | .919 | |
| Spring 2021 | 5 (3.8%) | 16 (12.2%) | 58 (44.3%) | 40 (30.5%) | 12 (9.2%) | 3.29 | .932 | |
| Fall 2021 | 5 (3.5%) | 14 (9.8%) | 66 (46.2%) | 46 (32.2%) | 12 (8.4%) | 3.32 | .893 | |
| Students are provided with training or information to help them use course software, digital tools, applications, electronic databases, and websites. | Spring 2020 | 14 (10.0%) | 33 (23.6%) | 40 (28.6%) | 48 (34.3%) | 5 (3.6%) | 2.98 | 1.06 |
| Fall 2020 | 9 (9.7%) | 24 (25.8%) | 28 (30.1%) | 31 (33.3%) | 1 (1.1%) | 2.90 | 1.01 | |
| Spring 2021 | 10 (7.6%) | 22 (16.8%) | 55 (42.0%) | 38 (29.0%) | 6 (4.6%) | 3.06 | .975 | |
| Fall 2021 | 4 (2.8%) | 22 (15.4%) | 62 (43.4%) | 49 (34.3%) | 6 (4.2%) | 3.22 | .857 |
Note: 1 = strongly disagree, 2 = disagree, 3 = neutral, 4 = agree, 5 = strongly agree, M = mean, SD = standard deviation.