Table 2 Measurement model results,... | Emerald Publishing

Table 2

Measurement model results, reliability and construct validity

Outer loadings
	Original sample (O)	t-Statistics	p-values	Cronbach’s alpha	Rho a	C.R.	AVE
Tangibles				0.831	0.832	0.899	0.748
Tangibles_01	0.841	22.190	0.000
Tangibles_02	0.896	27.148	0.000
Tangibles_03	0.857	19.000	0.000
Reliability				0.808	0.815	0.862	0.558
Reliability_01	0.688	6.946	0.000
Reliability_02	0.838	17.401	0.000
Reliability_03	0.771	13.732	0.000
Reliability_04	0.757	10.041	0.000
Reliability_05	0.668	7.484	0.000
Responsiveness				0.824	0.929	0.879	0.655
Responsiveness_01	0.859	12.776	0.000
Responsiveness_02	0.484	3.478	0.001
Responsiveness_03	0.917	24.324	0.000
Responsiveness_04	0.899	33.582	0.000
Assurance				0.913	0.926	0.935	0.742
Assurance_01	0.884	24.332	0.000
Assurance_02	0.895	14.205	0.000
Assurance_03	0.755	14.127	0.000
Assurance_04	0.849	13.092	0.000
Assurance_05	0.915	19.114	0.000
Empathy				0.884	1.003	0.916	0.733
Empathy_01	0.790	9.661	0.000
Empathy_02	0.783	10.648	0.000
Empathy_03	0.939	20.219	0.000
Empathy_04	0.901	15.975	0.000
Loyalty
Years_auditing	1	0	0	1	1	1	1

Outer loadings
	Original sample (O)	t-Statistics	p-values	Cronbach’s alpha	Rho a	C.R.	AVE
Tangibles				0.831	0.832	0.899	0.748
Tangibles_01	0.841	22.190	0.000
Tangibles_02	0.896	27.148	0.000
Tangibles_03	0.857	19.000	0.000
Reliability				0.808	0.815	0.862	0.558
Reliability_01	0.688	6.946	0.000
Reliability_02	0.838	17.401	0.000
Reliability_03	0.771	13.732	0.000
Reliability_04	0.757	10.041	0.000
Reliability_05	0.668	7.484	0.000
Responsiveness				0.824	0.929	0.879	0.655
Responsiveness_01	0.859	12.776	0.000
Responsiveness_02	0.484	3.478	0.001
Responsiveness_03	0.917	24.324	0.000
Responsiveness_04	0.899	33.582	0.000
Assurance				0.913	0.926	0.935	0.742
Assurance_01	0.884	24.332	0.000
Assurance_02	0.895	14.205	0.000
Assurance_03	0.755	14.127	0.000
Assurance_04	0.849	13.092	0.000
Assurance_05	0.915	19.114	0.000
Empathy				0.884	1.003	0.916	0.733
Empathy_01	0.790	9.661	0.000
Empathy_02	0.783	10.648	0.000
Empathy_03	0.939	20.219	0.000
Empathy_04	0.901	15.975	0.000
Loyalty
Years_auditing	1	0	0	1	1	1	1

Source(s): Authors’ own creation