Second order measurement model results, reliability and construct validity
| Outer loadings | |||||||
|---|---|---|---|---|---|---|---|
| Original sample (O) | t-statistics | p-values | Cronbach’s alpha | Rho A | C.R. | AVE | |
| Satisfaction | 0.940 | 0.948 | 0.954 | 0.806 | |||
| LV-Tangibles | 0.895 | 38.224 | 0.000 | ||||
| LV-Reliability | 0.895 | 32.875 | 0.000 | ||||
| LV-Responsiveness | 0.921 | 35.539 | 0.000 | ||||
| LV-Assurance | 0.925 | 41.981 | 0.000 | ||||
| LV-Empathy | 0.851 | 17.788 | 0.000 | ||||
| Loyalty | 1 | 1 | 1 | 1 | |||
| Years_auditing | 1 | 0 | 0 | ||||
| Outer loadings | |||||||
|---|---|---|---|---|---|---|---|
| Original sample (O) | Cronbach’s alpha | Rho A | C.R. | AVE | |||
| 0.940 | 0.948 | 0.954 | 0.806 | ||||
| LV-Tangibles | 0.895 | 38.224 | 0.000 | ||||
| LV-Reliability | 0.895 | 32.875 | 0.000 | ||||
| LV-Responsiveness | 0.921 | 35.539 | 0.000 | ||||
| LV-Assurance | 0.925 | 41.981 | 0.000 | ||||
| LV-Empathy | 0.851 | 17.788 | 0.000 | ||||
| 1 | 1 | 1 | 1 | ||||
| Years_auditing | 1 | 0 | 0 | ||||
Note(s): LV- stands for latent variable scores
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