Table 4 Path significance from the...

Table 4

Path significance from the bootstrap analysis of 10,000 subsamples

	Path coefficients	90% PBCI (paths)	Significance (p < 0.005)	f²
Satisfaction (2nd order) → Loyalty	0.295	[0.169; 0.417]	Yes	0.267
Tangibles → Loyalty	0.026	[−0.183; 0.220]	No	0.000
Reliability → Loyalty	−0.006	[−0.216; 0.228]	No	0.000
Responsiveness → Loyalty	0.177	[−0.047; 0.395]	No	0.008
Assurance → Loyalty	0.090	[−0.113; 0.315]	No	0.002
Empathy → Loyalty	0.071	[−0.088; 0.221]	No	0.002

	Path coefficients	90% PBCI (paths)	Significance (p < 0.005)	f²
Satisfaction (2nd order) → Loyalty	0.295	[0.169; 0.417]	Yes	0.267
Tangibles → Loyalty	0.026	[−0.183; 0.220]	No	0.000
Reliability → Loyalty	−0.006	[−0.216; 0.228]	No	0.000
Responsiveness → Loyalty	0.177	[−0.047; 0.395]	No	0.008
Assurance → Loyalty	0.090	[−0.113; 0.315]	No	0.002
Empathy → Loyalty	0.071	[−0.088; 0.221]	No	0.002

Note(s): (1) PBCI: Percentile bootstrap confidence interval. Bootstrapping based on n = 10,000 subsamples. (2) A one-tailed test for a t-student distribution (PBCI 90%) is applied to evaluate the hypothesized paths

Source(s): Authors’ own creation

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