Table 5 NCA Results: necessary condition...

Table 5

NCA Results: necessary condition effect sizes and significance tests on the perceptions PLS-SEM latent variable scores

Necessary condition effect sizes and significance tests
	Tangibles		Reliability		Responsiveness		Assurance		Empathy
# observations	234		234		234		234		234
Scope	23.444		31.300		27.876		23.888		25.480
X_min	−4.222		−6.097		−5.628		−4.634		−4.738
X_max	1.639		1.728		1.341		1.338		1.632
Loyalty_min	1		1		1		1		1
Loyalty_max	5		5		5		5		5
	ce_fdh	cr_fdh	ce_fdh	cr_fdh	ce_fdh	cr_fdh	ce_fdh	cr_fdh	ce_fdh	cr_fdh
Ceiling zone	2.974	1.487	8.284	4.142	5.270	2.860	4.744	3.165	5.130	2.565
Effect size (d)	0.127	0.063	0.265	0.132	0.205	0.103	0.199	0.133	0.201	0.101
# above	0	0	0	0	0	0	0	6	0	0
c-accuracy	100%	100%	100%	100%	100%	100%	100%	97.4%	100%	100%
p-value	0.006	0.013	0.024	0.039	0.018	0.019	0.003	0.000	0.018	0.018
p-accuracy	0.002	0.002	0.003	0.004	0.003	0.003	0.001	0.000	0.003	0.003

Necessary condition effect sizes and significance tests
	Tangibles		Reliability		Responsiveness		Assurance		Empathy
# observations	234		234		234		234		234
Scope	23.444		31.300		27.876		23.888		25.480
X_min	−4.222		−6.097		−5.628		−4.634		−4.738
X_max	1.639		1.728		1.341		1.338		1.632
Loyalty_min	1		1		1		1		1
Loyalty_max	5		5		5		5		5
	ce_fdh	cr_fdh	ce_fdh	cr_fdh	ce_fdh	cr_fdh	ce_fdh	cr_fdh	ce_fdh	cr_fdh
Ceiling zone	2.974	1.487	8.284	4.142	5.270	2.860	4.744	3.165	5.130	2.565
Effect size (d)	0.127	0.063	0.265	0.132	0.205	0.103	0.199	0.133	0.201	0.101
# above	0	0	0	0	0	0	0	6	0	0
c-accuracy	100%	100%	100%	100%	100%	100%	100%	97.4%	100%	100%
p-value	0.006	0.013	0.024	0.039	0.018	0.019	0.003	0.000	0.018	0.018
p-accuracy	0.002	0.002	0.003	0.004	0.003	0.003	0.001	0.000	0.003	0.003

Note(s): CE-FDH = Ceiling Envelopment – Free Disposal Hull. CR-FDH = Ceiling Regression – Free Disposal Hull. We consider the general benchmark of the necessity effect size (d): 0 < d < 0.1 “small effect”; 0.1 ≥ d < 0.3 “medium effect”; 0.3 ≥ d < 0.5 “large effect”, and d ≥ 0.5 “very large effect”. The p-values reported were estimated with 10,000 permutations and are treated as significant if < 0.05 P-accuracy: Accuracy of p-value estimated by approximate permutation as a function of number of permutations and estimated p-value. 95% confidence that exact p value = estimated p value ± p accuracy

Source(s): Authors’ own creation

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