Table 8
“Technology” related change
Case study
Technology change
UKOM
Significant digitalisation
MPA
Significant digitalisation
FURS
Limited digitalisation
AJPES
Limited digitalisation
AULJ
No change
Case study
Technology change
UKOM
Significant digitalisation
MPA
Significant digitalisation
FURS
Limited digitalisation
AJPES
Limited digitalisation
AULJ
No change
Source(s):
Authors’ own work
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