Determinants of willingness to use SR
| Category | Theme | Sub-theme | n |
|---|---|---|---|
| Usability/Functionality | Suitable tasks | Information provision | 23 |
| Facilitating checking in and out of accommodation | 15 | ||
| Taking orders in a restaurant | 8 | ||
| Carrying luggage | 7 | ||
| Room service deliveries | 7 | ||
| Cleaning | 6 | ||
| Embodiment | Appearance | Blend into the environment | 19 |
| Anthropomorphic (human like) | 9 | ||
| Zoomorphic (animal like) | 21 | ||
| Functional (machine like) | 8 | ||
| Attitudes toward SR | Emotions towards service robots in tourism | Positive | 21 |
| Negative | 14 | ||
| Emotions towards service robots in nature-based tourism | Negative | 19 | |
| Positive | 8 | ||
| Neutral | 6 |
| Category | Theme | Sub-theme | n |
|---|---|---|---|
| Usability/Functionality | Suitable tasks | Information provision | 23 |
| Facilitating checking in and out of accommodation | 15 | ||
| Taking orders in a restaurant | 8 | ||
| Carrying luggage | 7 | ||
| Room service deliveries | 7 | ||
| Cleaning | 6 | ||
| Embodiment | Appearance | Blend into the environment | 19 |
| Anthropomorphic (human like) | 9 | ||
| Zoomorphic (animal like) | 21 | ||
| Functional (machine like) | 8 | ||
| Attitudes toward SR | Emotions towards service robots in tourism | Positive | 21 |
| Negative | 14 | ||
| Emotions towards service robots in nature-based tourism | Negative | 19 | |
| Positive | 8 | ||
| Neutral | 6 |
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