Table 4

Discriminant validity (Fornell-Larcker criteria)

INT_USEMKTG_STPER_VALSERV_QSOC_STTEC_STTRST
INT_USE0.844      
MKTG_ST0.6920.831     
PER_VAL0.570.6020.81    
SERV_Q0.390.4190.5280.793   
SOC_ST0.5950.6590.5120.3990.735  
TEC_ST0.6590.6610.5650.4210.5260.814 
TRST0.6950.5930.540.520.5040.620.845
Source(s): Authors' own work

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