Table 3

Program for the core team

LevelParticipantsContentTeaching hoursCompObservations
Project team members
  • (1)

    Industrial Director

  • (1)

    Talk on the main objective of lean

8C1, C4The training sessions were conducted through a series of meetings. Once the training was completed, the Lean Manager was appointed and was given the opportunity to be continuously involved in the entire transformation process. This individual would acquire the necessary expertise to subsequently transfer it to the rest of the organisation
Apart from the theoretical training conducted in the sessions, the real training took place through actual execution in the operational processes
  • (2)

    Laundry Business Manager

  • (2)

    Talk on challenges of lean implementation

8C2
  • (3)

    Laundry process technicians

  • (3)

    Talk on lean logistics

8C2, C3
 
  • (4)

    Talk on the line back principle (LBP)

4C3
 
  • (5)

    Deep explanation of the deployment process based on the LBP

16C2, C3
Source(s): Authors’ own work

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