Table 4

Members and program of phase 2

LevelParticipantsContentTeaching hoursCompObservations
Project team members
  • (1)

    Industrial Director

  • (1)

    Talk on the main objective of lean

  • 8

C1, C4Just like in the previous phase, the training sessions were conducted through a series of meetings. Once the training was completed, a set of common actions was defined for each process technician to be developed in relation to the deployment process. The Lean Manager was the person responsible for coordinating the team members
Just like in the previous phase, the theoretical training was supplemented with real actions in the operational processes
  • (2)

    Laundry Business Manager

  • (2)

    Talk on challenges of lean implementation

  • 8

C2
  • (3)

    Oven business manager

  • (3)

    Talk on lean logistics

  • 8

C2, C3
  • (4)

    Cooking business manager

  • (4)

    Talk on the line back principle (LBP)

  • 4

C3
  • (5)

    Dishwasher business manager

  • (5)

    Deep explanation of the deployment process based on the LBP

  • 16

C2, C3
  • (6)

    Laundry process technicians

   
  • (7)

    Oven process technicians

   
  • (8)

    Cooking process technicians

   
  • (9)

    Dishwasher process technicians

   
Source(s): Authors’ own work

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