Descriptive statistics of participants of Study 1
| Variable | Frequency | Percent | Variable | Frequency | Percent |
|---|---|---|---|---|---|
| Sex | Age | ||||
| Female | 177 | 34 | 24–30 | 172 | 64.1 |
| Male | 91 | 66 | 31–37 | 65 | 24.3 |
| Total | 268 | 100 | 38–44 | 22 | 8.2 |
| Position | 45 or above | 9 | 3.4 | ||
| Box office | 157 | 58.6 | Total | 268 | 100 |
| Customer agent | 111 | 41.4 | Education | ||
| Total | 268 | 100 | Undergraduate | 229 | 85.4 |
| Experience | 42 | 11.0 | Graduate | 38 | 14.2 |
| 5 years or less | 78 | 29.1 | Doctoral | 1 | 0.4 |
| 6–10 years | 97 | 36.2 | Total | 268 | 100 |
| 11–15 years | 28 | 10.4 | Marital status | ||
| 16–20 years | 64 | 23.9 | Married | 102 | 38.1 |
| 21 or above | 1 | 0.4 | Single | 166 | 61.9 |
| Total | 268 | 100 | Total | 268 | 100 |
| Variable | Frequency | Percent | Variable | Frequency | Percent |
|---|---|---|---|---|---|
| Sex | Age | ||||
| Female | 177 | 34 | 24–30 | 172 | 64.1 |
| Male | 91 | 66 | 31–37 | 65 | 24.3 |
| Total | 268 | 100 | 38–44 | 22 | 8.2 |
| Position | 45 or above | 9 | 3.4 | ||
| Box office | 157 | 58.6 | Total | 268 | 100 |
| Customer agent | 111 | 41.4 | Education | ||
| Total | 268 | 100 | Undergraduate | 229 | 85.4 |
| Experience | 42 | 11.0 | Graduate | 38 | 14.2 |
| 5 years or less | 78 | 29.1 | Doctoral | 1 | 0.4 |
| 6–10 years | 97 | 36.2 | Total | 268 | 100 |
| 11–15 years | 28 | 10.4 | Marital status | ||
| 16–20 years | 64 | 23.9 | Married | 102 | 38.1 |
| 21 or above | 1 | 0.4 | Single | 166 | 61.9 |
| Total | 268 | 100 | Total | 268 | 100 |
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